Planet Fitness — Local services in Cumru Township

I was having a lot of problems with Planet Fitness for the last three months. I found out I was pregnant in March and decided my membership that I have had for 5 years would have to be put on hold since I wouldn’t be able to use it as often as I’d like to (mostly I used it for tanning). After talking to the company on the phone a million times and being charged over and over again I learned that I could change my location to make it easier for me to go in and cancel in person. When I went in to the Shillington location I prepared to hear that I would be able to cancel but would not receive a refund, which would have been upsetting but at this point I just needed it cancelled. The manager there was SO HELPFUL, she talked to me calmly and made sure I knew that my problem was a priority for her that she planned on fixing ASAP. Not only did she fix the problem but the area manager allowed a refund and she personally called me to give me an update. I have gone from never wanting to be a PF customer again to anticipating coming back once I am able to. Thank you to the Shillington manager for all of your hard work and determination to your customers! This woman definitely deserves to move up in the company being that she was way more helpful than anyone else I spoke to...

Worst experience ever ! There is a lady named destiny who works in there she starts with an attitude and then states she doesn’t when you ask her why ?! then she thought it would be ok to speak out loudly my card had insufficient funds from the pervious months I did not go . I tried talking with her and telling her my card was locked and I paused my account and she still was rolling her eyes even told me that the facility has NO manager and I had to speak with someone eles who worked there just to find out the manager just wasn’t there that day and there is actually management I believe that women should not be working she tried stereotyping me saying I walked up with an attitude when in fact she never had a issue until I pointed out her attitude she was having . Very unprofessional just all around disturbing experience and if you are a colored women would not recommend this...

This gym has really went down hill since I started going here. I go to the gym 6 days a week for about 2 hours each day. So I know the place and workers pretty well. I’ve been going here since September and the staff has gotten worse and worse. They are not friendly and will go around and yell at you for not following their rules to a T. They have made the gym a very uncomfortable place for me and have made me feel not welcomed there. They tend to stand up front a lot with their masks down and are loud making fun of people working out which I find funny because they will go around and tell people to put their masks on but they don’t even wear theirs. There are definitely a group of them that act like bullies when they all work together. I do not recommend going here especially if you are a first time goer to the gym. Not a friendly comfortable environment like it’s...