Best Buy — Local services in Cypress

This is the worst Best Buy I have ever been to. I bought a camcorder which failed which I realize they didn't make it. But they sent it off to tell me it couldn't be fixed so I had to use my credit on something else. But when I walked up to the service desk, three women were standing behind the counter talking among themselves. I waited for over ten minutes and they went on with their conversations.. I finally said, :"Hey, is anyone going to wait on me"? One of the black women came over and start waving her finger in my face and telling me I don't say "hey" to anybody in her store or they would throw me out. She was calling me a racist just because I had said "Hey". I immediately went and found the manager and told him what happened. He told the store had several complaints about this woman and he would handle it. He assured me that this would never happen again. Wrong! So manager and I go over to the help desk. This older woman, which the others seemed to look up to, just glared at me. The Manger rounded up a Geek Squad person to help me. I finally got a credit and used it to buy a Gateway after the tech told me they were the best line of computers they carried. I use to be in the computer business and back then Gateway was a piece of crap almost as bad as Packard Bell's which were the worst computers ever made. Needless to say, six months later I'm back at the service desk because my computer died. They tell me it will be $100 bucks to back up the data. I asked them what if it isn't the hard drive? I told him that it acted like the motherboard and not the CD Drive. But to take it in I forked over a $100 bucks to be told it would take about a week and a half. Two weeks later, I get an email from Best Buy saying my computer is ready to be picked up. I drive out there and walk up and ask for my computer. It turns out that the backup was completed but they hadn't even sent it off yet. The store manager tells me that he is sorry and they would express mail it that night. Two more weeks go by and I get a email saying that my computer is ready. So like an idiot I drive back there and find out that the computer is back but now the CD Rom isn't working and they don't know why. I told them I got an email saying that it was ready. They told me they were sorry about that. And didn't know how that happened. Another week as gone by an I just called them. They tell me that their going to start restoring my files and where can I be reached. I tell them at home the same number they have. So who knows when or if I will get this piece of crap back. I don't know who is worst; Best Buy or Gateway. But I will tell you I have used other Best Buys and never had problems until I used this store which I will...

Terrible store location. If you want to go to Best Buy please choose different location. Went to the store to buy a shaver. I ended up getting a Shaver and $200 Vacuum. Left the store with vacuum but the attendant forgot to give me the shaver once everything was paid. I didnt notice until I got home, so I immediately called the store. The person that answer went to the attendant that checked me out and for some reason did not mute the phone. I heard him ask the attendant in which she confirmed that she did not give it to me. At this point I heard him ask where is the product, which she stated she had put it back on the shelf to be sold. Then I talked to whoever I was on the phone with and stated to them I would return tomorrow to pick it up and they said they would put it aside for me. The next afternoon I didnt make it my girlfriend went to pick the product up for me. When she got there they gave her the wrong shaver and sent her on her way. No one verified a sku number checked the reciept or anything. The shaver they gave her was $50 cheaper then the one I purchased and it was a totally different brand. At this point later that evening when I saw that they had given her the wrong product I called and asked for a manager. The assistant manager first lied to me numerous times and told me she was the General Store manager. She was very rude and condescending when I spoke to her and told me that it was my fault that I left the store without my goods in the first place. I let her know that i stay about 35 mintues from her store and asked for compensation because I had been to the store not once but twice and now was going to have to go a third time for their lack verifying products before just issuing them out. Manager told me she would do nothing for me and that she was not going to beat a dead horse over the situation. I drove there after work and returned the shaver and I would have returned the vacuum if it wouldn't have been too much trouble to pack up. Never under any circumstances will I spend one red cent at this store and I actually drove to another Best Buy and purchased the shaver. I have strongly considered shopping at there competitors from here on out on account of that one manager and the way her staff behaved with me on that mix up. Take my advice pass this store up and go to...

I want to preface this by saying that the employees did wonderfully and bent over backwards to help me. They performed exceptionally at their jobs. This is not their fault. This is Best Buy's fault at a corporate level.

Best Buy's store pickup system is atrocious. You might as well just order it online because you'll get it faster. I bought an xbox one bundle for my little brother during their anniversary sale on 8/20/16. I physically had the products in my hand and they told me they would email me when it was ready. It took them until 8/31/16 to get my purchase ready for pickup. They advertise that you can do this same-day, and it took them 11 days. I physically held the items in my hand when I made the purchase (this was because the bundle was online purchase only and was not advertised as such, so they allowed me to buy it online while physically in the store), and it took them 11 days for it to be "processed by the system." What is the system using, dial-up? There is no reason why it should need to be "processed" by some system for me to go to a store and walk out with an item I purchased. It takes less than a minute to scan a few items, take my money, and give me a receipt and my purchased items. That's all it should have taken. Take my money, and give me what I bought with it. That's it. It's that simple. But, no, I have to inexplicably wait for 11 days.

This is absolutely ridiculous and completely unacceptable, and it requires the attention of Best Buy at the corporate level. CEO Hubert Joly, your store pickup system is screwed up, and you need to have it fixed. This has been a problem in your company for a while, and I am but one of thousands of customers that have experienced this. It is hurting your company's bottom line, and it is hurting your wallet. I would think you would care...