Milano Nail Spa Grant — Local services in Cypress

This is copied from my yelp review.

Added to this review about* 40 minutes later *

They said they would give me a gift card for the review I left, the called me and apologized about what happened. I will not remove the review but I would like to add they said they were willing to remove that tech off my service for good and that they would apologize with a $50 gift card off my nails.

Original review I went in for what I thought would be a simple refill, but the experience quickly turned frustrating. The first tech was incredibly impatient and rude, from the beginning he treated me like I was the one being payed to do my nails and not the person paying. However, the moment I asked for his opinion and mentioned trying out different things, his attitude got more aggressive. When I asked for his input on something, he responded with, "Ahh, you want that?" in the most condescending tone. I was paying a lot, so of course, I wanted to make sure I got exactly what I wanted. After he finished shaping the nails, I noticed the colors were completely off and didn't match at all. I politely asked for a full refill since, again, if I'm being charged a lot, I deserve to get what I'm happy with. That's when he became visibly irritated and passed me off to another tech, as if my request was unreasonable. At one point, a lady actually came up to me and quietly told me that the first tech had a bad temper and that he needed to switch me to someone else. It all felt so abrupt--he grabbed my things and practically shoved me off to another tech without a word. The whole situation was uncomfortable and unprofessional, and I was left feeling like I had done something wrong when all I wanted was to be happy with the service I was paying for. Thankfully, the second tech was incredibly sweet, and I felt more at ease with her. But then came the pricing. They initially told me the refill would be $45, which was fine, and I was willing to pay. What they didn't tell me was that they would also charge for reshaping, even though they only fixed the acrylic and didn't actually reshape the nails. By the time they added the reshape fee, it was $55, and on top of that, they charged me another $25 for a very basic French tip. In the end, I paid $80 for nails that, while they turned out nice, weren't worth the hassle or the price. To make matters worse, the whole time, I could feel the other techs watching me and talking about me, like I was the one being difficult. I went out of my way to speak kindly and respectfully to everyone, but I left feeling like I was treated unfairly and judged. It was a really disappointing experience overall. The front desk ladies were super friendly and I loved them but the first tech shouldn't be around people who are paying a lot of money to get their nails done. I understand customer service is hard when you're having a hard day but be aware of that and don't rub it off on another person who did nothing wrong. I've worked customer service before and not once took it out on another person even when I had a...

After leaving here in tears, I can’t tell you how upset I was during my recent visit here. Honestly, the situation just kept getting worse the minute one of the managers, Anthony stepped in. He alone was the problem and made it even worse by reaching out to me via text. He’s made it so uncomfortable for me to come back and jokingly telling other clients and employees that I was being a “difficult client” is not okay with me. I have never tried to be difficult up until he stepped in. He continuously kept being pushy with me, everyone kept rushing to finish to get off, and I was left with unsatisfactory service and nails. I came there at 5:30 pm and they closed at 7pm. I did not leave until 8:30 due to the fact that Anthony, who assisted kept screwing everything up.

My nails are what I look at every day and hour I’m awake. I am the happiest when I have nice nails, and I gotten so many compliments from my nails since I started to come to this salon. I left my old favorite salon, whom I was loyal to for over 8 years, to come here because of the service, the drinks, and the quality of their products and service. Not to mention it is closer to my home. What should have been a happy and relaxing experience before my birthday, quickly turned into a disaster and stressful experience. This salon has taken away my time of self-care that I was looking forward to.

I am also disappointed to learn that a lot of my favorite techs are gone. This is really upsetting to me considering I really loved how I could take care of all my self-care needs at ONE location with skilled techs, who all genuinely took care of me and my family. I enjoyed everyone who serviced me, my sister, and mom. Na, James, and Sue were all excellent techs who always “nailed” the look and style I ask for. It’s a shame I don’t think I’ll be returning. What techs are left anyway? Seems to me that not only do they mistreat clients, they mistreat their valuable employees also, which is unacceptable. A business that looses that many employees at once definitely raises red flags for me.

The other manager, Hunter was very apologetic and did reached out to me via text. But truth be told, there’s no chance I will be supporting this unorganized circus show. They (Anthony) gives false promises to anyone just to have clients come back. I am appalled by how they run business around here. And stop running promotions if you don’t have enough techs to accommodate to the amount of clients coming in!

I hope this message enlightens all businesses to grow better, and to not only treat your clients better, but also keep your employees happy and...

I went to this Spa for the first time on Thursday afternoon. I read multiple reviews that were positive and decided to give it a try. When I arrived for my scheduled appointment, I was told my nail tech would be ten minutes late, and did I want to start my pedicure. Then I was sent to pick out my color. I was sadly disappointed with the appearance of this area. It was filled with messy stacks of nail color choices. I was not impressed. I had scheduled a nail dip and pedicure. If I wanted the same color, there were only three books of color choices available, and these seemed limited. My pedicurist, Candy was patient and helpful. She ended up giving me a very good pedicure. My nail tech, Ivy, whom I requested based on very high reviews, joined us about 10 minutes into the pedicure. She proceeded to tell me I shouldn’t get a nail dip, but this other type called gel x gel. I don’t like gel polish, but was told this wasn’t gel polish, but much better and lasted longer. Personally, I felt pressured and rushed by her, and seemed to not have a choice. She finished my nails in less 30 minutes. They looked nice, and she told me they would last 3-4 weeks. I tipped both women 20%, which I always do. Well, today is Saturday, 2 days after my visit to this salon, and one of my nails has already chipped. I am not happy. I paid $130 for the 2 services - plus $30 in tips. For the money I spent, this is not acceptable. Yes, it’s only one nail, but if one nail chips this fast, I’m sure others will too. I really want this gel x gel polish off and my nails dipped, as I originally wanted. I would not go back to Ivy, and I’m not sure if I can trust this salon to do a good job. Not sure what to do. Extremely disappointed in this salon.

Update 10/28: The salon contacted me today, apologized, and offered to fix my nails. Since they made the effort, I’ll be going on Wednesday of this week. I was also told they had more dip powder colors than what I was led to believe. I do appreciate them making the effort to address...