SEPHORA — Local services in Cypress

Today I visited the store to buy some amika hair products and, as usual, the line was very long. Because of the timing and the holiday season it was expected so I walked around and waited to see if the line went down or to see if there was someone offering mobile checkout. When I saw someone by the door holding one of the phones used to check out, I asked if they were doing mobile checkout. He told me they don’t offer mobile checkout and didn’t offer any explanation. Now, I regularly shop Sephora and come to this one often enough so I know they offer mobile checkout regularly. I went and asked two more associates and was finally given an explanation as to why mobile checkout wasn’t being offered (holiday wait times and to make sure people were waiting their turn fairly). This is understandable but it also costs this store ample amounts of business. This is the fourth time I’ve walked into this store and left because of the line. I’ve also been shopping in the store and seen/heard people leave because they saw the line. The customer service (friendliness, helpfulness, efficiency) seems very dependent on which manager is present and actively on the floor. Mobile checkout is rarely offered without directly asking, but I have never been told it’s not offered. Basically, the customer service and staffing could be...

I frequent shopper in the Cypress area, I highly recommend this Sephora location. The team here is incredibly welcoming and knowledgeable. From the moment I entered, I was greeted warmly and offered assistance right away. I had the pleasure of working with a skilled makeup artist who helped me choose products tailored to my skin tone and preferences—explaining everything with patience and expertise.

They carry a wide variety of over fifteen premium beauty brands, making it easy to explore and compare top-quality products all in one place. I also appreciated the current 30% off promotion, although it doesn’t apply to every brand, it’s still a great opportunity to stock up on favorites.

This store offers a high-end experience with personalized service, and I’ll definitely be returning. Highly recommended for anyone looking for a complete and satisfying beauty shopping...

Wow! I am flabbergasted! Thank you for making me an Ulta customer for life!!

First y'all tried to keep my money by not refunding me the full amount I paid for and then you blame it on your system! The rudeness when I spoke up about this was next level. When I explained to them it's simple math the assistant manager responded by saying .. "simple math or not you are only getting what the system says" and the. When she realized her mistake she kept quiet ignored and didn't even apologize for her mistake and quickly dismissed me and then I called the store to speak to a manger and I was told the manager is not in today and after a quick short answers he hung up on me. When I tried to explain to him things further he hung up on me.

Okay fine. Like I said before thank you for making me a forever Ulta customer!.

Sephora will never see another dollar...