Sydney Nail Spa (20% OFF for New Customers & Students) — Local services in Cypress

When I got here the front desk staff did not greet me or even look up at me. I signed in and asked for a pedi and picked my colors. I waited around and was confused by the lack of customer service. Didn’t know if I was to wait or if she even knew I was there. When I asked the front desk about getting a pedi she seemed very inconvenienced. This was enough for me to leave, not sure why I didn’t. 10 minutes later I was brought back. The lady was nice but didn’t speak English. Had a great time until I asked for only one coat of color and one coat of glitter. She thought I wanted to take all of the polish off. Then she adds a thick layer of polish. I asked her take if off and start over and she does. Then she nudges one of my toes and adds more paint to fix it. So I was left with very thick polish. I asked her to fix it since I don’t like thick polish. The other techs were laughing. I try not to be a difficult customer and have never had a bad experience like this at a nail salon. Definitely not recommending or revisiting.

The last time I visited the lady at the front desk with short hair and a mark on her chin was snarky with another customer. I guess I didn’t learn a lesson on...

I've been looking for a nail salon in the area that could do a good pedicure for me and Sydney Nail Spa has done it! I tend to get a lot of build up and pain in my toes but the technician was able to get everything out while being very gentle. First time in a long time a nail shop has given me relief! I didn't feel like my services were rushed and the atmosphere was very tranquil. This will be my go to salon

Edit: Changed my review from a 5 to 4. I went a second time, paint job was done nicely but my services were rushed and the owner was a little snarky. She was nice to others and took her time with them, but I waited for my services for about 30 minutes, just for her to rush me through it and have an attitude. Ask for Nancy, she's kind and makes sure to...

It seems if you are a regular here (coming once a week, I assume) you are treated like family and well accommodated. For someone that has been here 5-6 times I cannot say the same. There is a consistent lack on time management by both the day manger and the scheduler. Each time I have gone to get a manicure and pedicure here I have had to block out a half day. I have called ahead to schedule my services and the last time I was there they said I needed to come back in an HOUR (after my appointment). Even when I stupidly came back an hour later, it took another 20 minutes for someone to help me. Issues not relating to time: unsterilized reused tools(hello infection), drills your healthy nail...