AT&T Store — Local services in Dallas

I recently went to this location to trade in my device and activate my new one that I had received in the mail from AT&T. I was greeted and welcomed as soon as I walked in by Victor A. He sat me down and took care of me immediately; he was informative and above all helpful. The reason for the two star review is because I had to come back again for the same reason with a different device but my experience was completely different. I was greeted by a different salesman who'm I didn't get his name but came off unprofessional, self righteous and rude. After trading in the old device he had issues activating the new device I brought and told me to call a number which turned out to be a hotline only used by AT&T employees so I had to be redirected to customer support. Not only was he stubborn but also lazy. Meanwhile there were a couple of people that had walked in and where treated with the same unethical manner. In conclusion, I'd recommend asking for Victor A. as soon as you walk in, other than that expect an...

If I could give 0 I would. I walked in this store yesterday 8/8 store empty other than the two make employees. I spoke the guy with glasses thick beard nodded his head. The guy across from him, head deep in his cellphone. No customer service whatsoever, no Hello welcome to Att&T how can I help you I did say,I was the only customer in the store. I walked in and walked out drove to the Duncanville location and immediately I was greeted, by young lady wished I gotten her name. Tray ended up helping me and Custom Services was great. Now this store had customers but still took the time to greet me and others that entered. I will give this store location 10 stars 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟I Left my case Tray called me immediately to let me know I left my auto box. The Wheatland location need customer service training! There's a saying you can't train people to have customer service, its within the person. Wheatland two men were horrible! I mean no acknowledgement oh I'm sorry the bearded guy did nod his head,when I...

Zackary H is the gentlemen that helped us. He went above and beyond and got us the best deal for AT&T prepaid.

With our new plan I now have 5G almost every where I go where before I barely ever had 3 bars LTE. It sucked!

I have never walked into a wireless store and came out better than I was before I went in. So, if I ever have an issue I always do the text chat with an agent.

But I will use this AT&T store again and I recommend it to anyone else currently using AT&T or looking to switch.

I don’t know the other gentlemen’s name that was working that day but he too was just as helpful and patient.

They both definitely had our best interest.

We walked out with a better plan, better coverage and a cheaper bill all the way around… and didn’t have to pay a dime that...