Velora Furniture — Local services in Dallas

If I could give below a one star I would. I came into this location and was meant with a friendly face. After discussing options with a pushy salesman I stated I was going to go with another furniture store. Brian to incentivize me making the purchase with Velora stated he would throw in a mattress for free “he could not attest to the comfort of the mattress as everyone has different taste” I reiterated this with him two times before leaving the store my sister being a witness. Upon delivery the men scratched my walls, allowed the footboard to fall from the propped up position putting a hole in my wall and braking the footboard. I signed the documents required putting on an additional sheet the events that occurred the hole and scratches; breaking the footboard and asked where the mattress was as it was not delivered. I was assured by the gentleman the mattress would be coming and disposed of my old mattress. I ended up in the ICU and informed them I would allow them in virtually to drop it off or schedule in advance. After getting home from the ICU after a month and a half I called and asked for a update if they just hadn’t delivered it and was told they would not be honoring this agreement as the time that had gone by. As well as because their employee failed to put it on the invoice. My sister and I both after reiterating twice the mattress was also included just believe this is their standard unethical and unprofessional practices. I asked for corporates number or their higher ups information and was met with “it’s a family business and I could email them” they gave me the same email they gave me to the store and I believe are trying to play the role of “customer service” to make this go away. I asked about returning the items as they have not been used and they have gone silent sense. They are not BBB accredited this crazy and why I do not go to shops like this for furniture. In the future I’ll be sticking with the name brand stores because of this...

Love this place! Everything was done through Esmeralda! I am a very picky person but she definitely had patience and recommended me to get what I loved. She worked with me on getting what I wanted!!! I can’t wait to have my king size bedroom set delivered! I will definitely be back at this store! I love it here! Has a lot from the “glam look” to pick from, but they have selections for the traditional furniture lovers as well!!! Thank you so much for helping me!❤️❤️❤️ Update….. I purchased furniture here on July 4 today is October 6 and I literally will be finished paying for my furniture in 3 weeks. I do NOT have all of my furniture. I have been contacting the store for the last 2 months about the furniture and have yet been able to get the rest of my items. I was told my items will be here the middle of September or the end of September. I have not had any updates from them other than me calling and them giving me different answers. I just spoke with Robbie who says he is the manager of the store and he told me I had two options either wait for it to be delivered which we don’t know when or just refund me the money for the items I’m waiting on. I purchased a SET meaning I want a matching SET if I can’t get all of that set that means I need a new complete set. (NOT FROM THEM) I asked him about returning ALL the items and he said he can’t do that. Future purchasers BE AWARE of them. They get you in the door with good customer service but they lack on communication and producing the items. Also, when I went picked out my furniture I was told it...

Nice place great pricing got a living room set for a good deal only thing is I didn’t know I was going to have to wait OVER a month to get it. (I’m still waiting) purchased date March 3rd. He did say it’ll be a few weeks then turn to a month then said the 4th now the 9th! Honestly if I’d known that I would have not purchased. I mean who wants to want that long understand it’s coming from California 🙄 over a month tho… really 🤦🏻‍♀️

Update it’s May 10th finally getting it here and they just delivered saying they don’t do set up which that was paid for got up they’re the lady kept clicking on me very poor customer service. Very rude. The guy I purchased from wasn’t there and is NEVER there when I call. It took a total of 3 months just to get it and delivered in a uhual truck type thing 🤦🏻‍♀️ I definitely wouldn’t recommend y’all poor customer service don’t update you take forever to get and when you do get they don’t even know they are supposed to set up it’s just a big hassle on something you were supposed to be happy about getting but instead your mad and frustrated. 🤦🏻‍♀️ stay away. Once I get my delivery receipt I’ll update with the picture of my purchased date and then my delivery y’all see. It’s ridiculous! If I were y’all I’d definitely go somewhere else lesson learned I was supposed to be going back for another piece I’ll definitely be getting it some...