AT&T Store — Local services in Dallas

Warning Came into the store in June spoke with the store manager Roberto. We discussed buying the Apple Watch Ultra, I asked if it would be better to buy the watch outright or payment plans. He said that since I already had a line with AT&T that I could just tack on monthly payments to the bill for $22 more per month. Turns out he signed me up for a phone line with the watch and only noticed when my bill was $200 for the month of July. Activation fee plus all the other small fees came out to an extra $80 on my bill. Customer service was able to help me, but DO NOT TRUST THIS LOCATION.

As soon as I came into the store and started talking to Osvaldo about the situation and Roberto (Store Manager) overheard and remembered who I was he went to hide in the back room. Roberto didn’t come out to tell me they wouldn’t help me, instead he sent his...

Be careful scammers !!!! They tried to sell me the wrong iPhone.Went in to upgrade two phones to the iPhone 16 pro max, we called and they said they had both of the phones . Showed up the store and continued to do the upgrade until I notice a iPhone was a I little different in size I looked on the back of the box and turns out that they where trying to sell me a iPhone 15 pro max, I trusted them and didn’t look before opening the box at the point I found out that one phone wasn’t the new 16 pro max they had already switch my line and I had already transfer all my info to the new phone inside the store . I told the representative and they acted dumb they knew what they were doing. Be careful when you go to this store , verify the phone they are selling you is the right one look...

These people are AWE…S O M E !! Did you feel the emotion I added there? Let me tell you. Eliano helped us the first time. Had to troubleshoot the grandpa phone circa two thousand and fifteen. Whew! He has a great sense of humor and patience out the wazoo. (Grandpa terminology, try and keep up). Then, couple days later, problem crept up again. You know the issue is the age of the phone right? But, that did not NOT stop Luis from going another step to try and help the customer!! Y’all are what service should be but often isn’t. Thank you thank you thank...