James Avery Artisan Jewelry — Local services in Dallas

Anthony (I think he’s the manager) at this location did not make the 1st time experience welcoming what’s so ever. I’ve never been to an actual James Avery store until June 7th, so I wasn’t aware of the no recording policy. Once Anthony made me aware that I’m not able to record, I turned off my video. I walked in and started to FaceTime my friend seeing as she works for James Avery (Dillards) and wanted to see what a real store looked like. As I’m calling her, Anthony walks up behind me and just stands there, not saying anything just staring at me. I look at him annoyed after he stands there for a while b/c he’s staring at me and saying nothing. After I stare back at him and turn back to looking in the case, he walks off back behind the counter. Moments later, Jacquelin walks up to me and greets me how Anthony should’ve instead of staring at me. I tell her that I’m fine and don’t need any help (b/c I was still deciding on what I wanted). Anthony goes to the back and stays there until someone else walks in. I eventually tell Jacqueline what I want and get ready to check out. This was my first time in an actual store, so I wasn’t aware that you had to schedule a pick up time/day. So, I tell Jacqueline to just bag everything up and I will get them put on back home b/c I wasn’t originally from Texas and I was leaving out today (June 7th). She bags everything up after I turned down Anthony’s attempts to schedule different times with me for pick up. Jacqueline was awesome! but, Anthony was unpleasant, unwelcoming, rude, and made me uncomfortable. I don’t recommend anyone go to this location. Go anywhere...

Customer service is so bad here. Last week I walked in for a pick up, 4 sales rep were at the back of the register looking at something on a tablet, slightly glanced at me and turned away/ gave me their back. I get to the register and im still not being acknowledged. Finally someone asks what I need in a bothered tone. Once I proceed to say im there for a pick up, the girl directed me to another one like “oh she will help you.” They should be greeting and pretending at least like they are what their job titles are. I live two minutes away from this store but my favorite location will be further out from here because this isnt the first time this store does not do well with customers at my...

I didn’t like this James at all but its close to my house the manager (Anthony)appears seems to have a problem with people that are not his race i went to get a charm put on it wasn’t a James Avery Charm but they still put them on he basically was giving me a hard time Sir I researched this before I came just do as I ask if its damaged I knew what risk I was taking beforehand and I browsed a little just see see how he was going to handle the hispanic customer after me was basically asking for the same service but she was hispanic so he was happy to help her all the extra questions I was asked she didn’t receive any of those smh its sad its 2025 and people are...