DXL Big + Tall — Local services in Dallas

Impressive Customer Service Experience at the DXL in Dallas

I recently visited DXL and had a remarkable customer service experience that I feel compelled to share. From the moment I entered the store, I was greeted with a warm welcome and genuine enthusiasm by the Patrick a salesman. What truly stood out was his ability to accurately determine my size just by looking at me. It was truly impressive and made the entire shopping process efficient and enjoyable.

Patrick’s expertise and knowledge of the store's inventory were exceptional. He effortlessly guided me towards the clothing items that would fit me perfectly, saving me the time and effort of trying on numerous garments. This personalized attention made me feel valued as a customer and enhanced my overall shopping experience.

Moreover, Patrick’s recommendations were spot-on, taking into consideration not only my size but also the reason for the wardrobe, to show dogs. I really wanted something that was wash and wear but that was not an option. He suggested various outfits that complemented my body shape and helped me create a cohesive wardrobe. His attention to detail and understanding of my needs were highly commendable.

In addition to his expertise, Patrick displayed exceptional customer service skills. He was attentive, patient, and genuinely interested in helping me find the perfect garments that was within my budget. He actively listened to my needs and preferences, ensuring that my shopping experience was tailored to my individual taste.

To summarize, my experience at DXL was outstanding due to the exceptional customer service provided by Patrick a very knowledgeable salesman. His ability to determine my size effortlessly, along with his fashion expertise and personalized recommendations, made my shopping experience a delight. I highly recommend this store to anyone seeking a seamless and enjoyable...

November 2, 2025: I love DXL, and usually go to these store all over DFW. I usually get greeted by the store associates and am asked if I need help with anything as soon as I walk in, this time not even a glimpse my direction even though the store was empty. But when I finally asked for some help, the tone of the voice of both employees felt aggressive and seemed like I was bothering them. I asked for some pants and tried to get some business casual tech pants and I use the term golf pants because he didn’t understand what I meant, the employee immediately shut me down and said “We don’t sell golf pants”. Then I went to go with him to the tech pants section that I was talking about, which he knew what I was talking about Initially then asked me to pick a size and I gave him two options and he said pick one. I immediately called him out and left I didn’t feel respected and both employees had a dismissive and condescending...

If I could give zero stars I would. Usually I only shop at the DXL in Arlington, but I wanted to see if they offered a different selection. I was looking for some polo shorts and couldn’t find them. So I went over and asked the lady who was straightening up some clothes. She tried to tell me that they were on the back wall. I said to her could you help me because I can’t find them. She huffed her breath loudly, rolled her eyes and began walking. I was shocked at the behavior and it really caught me off guard. She acted as if I was getting on her nerves when I asked a question to her. The gentleman in the store didn’t help either but when a white shopper came in he most definitely damn near broke his neck to help him. I can assure you I’ll never step foot in this store again and will tell everyone I know so they can avoid being disrespected and treated less than a second class citizen. Do...