Recharge Electronics - Dallas — Local services in Dallas

This place really is the worst. There was a time when I considered it the GameStop killer, because they made a point in competing, and had great service. Now, their store policy seems to be alienating customers, almost as though GameStop pays them under the table to convince customers that GS is the better option of the two.

One visit, we went in to trade in a PS3. They took down our number and said they would call us when a decision has been made by their trade-in department. Over 2 hours later, after doing grocery shopping, getting lunch, just trying to think of ways to pass the time, we go back and ask what the hold up is. "We're not going to accept this for trade." Which is cool, as their reason was valid, but the guy told us it took them about 10 minutes to come to the conclusion. Absolute incompetence.

Second time I tried dealing with them, I called to get a trade-in value on a game. "We don't give quotes over the phone. You have to come into the store." Uh, what? The website has a "most wanted games list" that lists about 10 games per console, and they don't have a problem giving us those quotes outside of the store. You think a policy like this is going to convince customers to go to the store? It's not. If my two options are "go to GameStop and trade game in, already found trade-in value online" or "go to Entertainmart to see if they give the same amount or $.50 more, then decide if I'm going to trade the game in or go with option one at GameStop", anyone who values their time is going to skip this dying company.

I remember back when Entertainmart was booming. Then one day I went to the Arlington store, and it was a gutted, pathetic version of its former self. I wonder why! Hopefully Dallas is not far behind. As negatively as people view GameStop, I hope the owner of E-mart sees this: GameStop is factually better than you.

I'm going to join everyone who once frequented your Arlington store in the "Forgets Entertainmart exists" club. You should just get rid of all your inventory, fire all your terrible employees, and just put the locations of nearby GameStops on your door. It will accomplish the same result you're already reaching, and is much,...

Since it opened, this store has been one of the best kept secrets in Dallas. Thousands of rare and hard to find vinyl LPs, DVDs and one of the few places where you can buy used copies of new video game releases shortly after they are released. I've probably spent $10,000 at this store since they opened a few years ago.

As far as customer service is concerned, the quality of service varies by shift. How do I know this? I worked there for a while as a second job to support my addiction to buying vinyls, DVDs, CDs and video games. They mostly had me stocking the shelves, but someitmes I interacted with customers. There is literally a night and day difference between the shifts. One shift abuses customers, complains about life and acts rude, while the other is friendly and finds ways to help the customers. The employees receive very little training in customer service, but the standards are different for each shift.

Many stores who sell music are known for having rude, all-knowing employees who are total music snobs, but that is no excuse for any business. For that reason, I docked Entertainmart to a rating of 2/Very Good on Service. For quality, I rate Entertainmart a 3, which is the highest. I have never had a problem with items purchased at the store. For Appeal, I gave Entertainmart a rating of 3, which is Excellent. Everything is well-organized and you could literally spend a day shopping as there are so many treasures waiting to be discovered in the store.

Overall, I would probably never work there again, unless I would be on duty with the good crew. As a customer, I intend to shop at Entertainmart for the rest of my life or as long as they continue to sell rare and out of print video games, game consoles and vinyl records. As should be done when shopping in any used store, make sure to check each item for surface scratches or any visible damages and you should have...

I am very surprised to hear such bad reviews on customer service I've been going hear for years and have had no problem with customer service. matter of fact I love how I am treated there and I have a reputation there for bringing in stuff to sell and not buying much of anything. when I do buy i've never had any problems with the used merchandise except for a couple of finger prints that I wiped off and put it in my cd play and still plays today. GO HERE AND SHOP. they really do give u best prices on items u want to sell and dont give you a bunch of bs. hope ive helped. and about the racial comments I think its wrong to say they are a bad company because they wont hire minorities ( I have seen black and mexicans working there before) and I dont think just because your black or mexican or white you deserve to have a job. equal opportunities mean everyone gets an equal opportunity maybe the the people who were hired had better references or work history. I dont think they hire people because your white. I have been to a million places that just have black or mexican work just how thing work out sometimes. Its 2012 WAKE UP you can shove that racist crap up ur A$$ people are really tired of hearing it (me). IM jewish and half the world has tried to murder and in slave us but its never...