Serra Furniture, Mattress & Electronics — Local services in Dallas

Worst experience ever I went to this place after seeing the instagram posts Made a quotation came up to 13.5 k They asked me to pay the deposit for 1k I already communicated very next day to the sales rep that I need a refund as my family intends yo buy furniture somewhere else cause they liked something better Very next morning they start showing actual colors Now I can’t get my refund cause they say there is no cancellation no refund

They didn’t say this when they took the deposit amount which was 1082 dollars

I’m stuck to do forceful purchase which I don’t intend

I decided to get 2 ortho jpt mattress for 515 each

When I arrived at the store the owner threatened me saying that we won’t give any refund and he is doing me a favor giving those mattresses

He made me sign documents which had a condition of 24 hour return policy and 30% restocking fee if the item was damaged or something

I was not fully done reading the document and the owner said that we won’t load the mattress in uhaul if I spent time in reading the document he was making me sign documents

He was very rude and showing signs using his hands with the employee to throw the mattress in that guys uhaul

I never experienced this behavior with any shop owner in America 🇺🇸 before and I even asked him to behave with me as I’m his customer

Most of the furniture he advertises is from nova furniture and he is just third party

The warranty information also was not clear to me which made me...

If I could give 0 stars I would. My initial experience with the store was very pleasant but after I got the products and called in to address any issues the manager would be extremely condescending and started to yell and talk at me. My furniture was missing instructions and after telling them the manufacture could have made a simple mistake John started to talk to me like I was stupid. I then had to go into the store to address my concerns and was advised they would order me the correct pieces. I never received a call advising me that they came in. Here I am a month later calling to address the same concern and my calls won’t go through. I had to download google voice and I advised the store rep of that and he stated I was blaming him and it must be a problem with my phone. This by far has been the worst customer experience I ever received. All the pleasantries I initially received from Brook has been overshadowed by the amount of disrespect I receive when contacting this store. Please DO NOT shop here. Let’s not forget my bed is not holding up and the middle legs don’t touch the floor and the boards don’t go to the sides completely. Don’t waste your...

It has been more than a year since I had my experience at Serra Furniture, I will never forget it unfortunately because it was the worst experience I have ever had in my life. I had NEVER felt so humiliated, powerless, mistreated. And also I've NEVER met a “human being” for that matter, as NASTY, mean, twisted, INHUMAN, as manager GENESIS. I will never forget how respectfully we requested to reverse a purchase, she laughed in our faces, she called us illiterate and ignorant for not knowing how to read a contract that is not even in our mother tongue. Also, realizing that we are immigrants, she believed we were undocumented and threatened to call the police after kicking us out of the store. We weren't the only ones mistreated, his subordinates, men with clear managerial skills, also were shouted and abused. Poor man... he just wanted to help us. But his look was also helpless. Beings like her damage feelings, people, and this world. It should be clarified that on the day of the events I was with my 9-year-old sister, who also did not understand why she treated us that way, at least that day, my sister could see that she SHOULD NEVER BECOME. I think she goes without saying that she DOES NOT RECOMMEND THIS PLACE. Save yourself the trouble, there are better places, to you Genesis: only God can save your rotten heart.

Ha pasado más de un año desde que tuve mi experiencia en Serra Furniture, nunca la olvidaré lamentablemente porque fue la peor experiencia que he tenido en mi vida. NUNCA me había sentido tan humillada, impotente, maltrata. Y también NUNCA había conocido un "ser humano" sí es lo que es, tan DESAGRADABLE, malo, retorcido, INHUMANO, como la manager GÉNESIS. Nunca olvidaré como al respetablemente solicitar reversaR una compra, se rio en nuestras caras, nos llamó analfabetas e ignorantes por no saber leer un contrato que ni siquiera está en nuestra lengua madre. También, al darse cuenta de que somos inmigrantes, creyó que estábamos indocumentados y amenazo con llamar a la policía posteriormente al habernos echado literalmente de la tienda. No fuimos los únicos maltratados, sus subordinados, hombres con claramente capacidad de ser manager, también llevaron gritos y abusos. Pobre hombre... solo nos quería ayudar. Pero su mirada también era de impotencia. Seres como ella dañan los sentimientos, las personas y este mundo. Cabe aclarar, que el día de los hechos me encontraba con mi hermana de 9 años de edad, quien tampoco entendía por qué nos trataba así, al menos ese día, mi hermana pudo ver en que NO SE DEBE CONVERTIR JAMÁS. Creo que esta demás decir que NO RECOMIENDO ESTE LUGAR. Ahórrense el problema, hay mejores lugares, a ti Genesis: solo Dios puede salvar tu...