The Interior — Local services in Dallas

There’s some nice stuff at this store and sometimes the prices are marked down a bit. I found two chairs that my wife liked and bought them about two months ago.

It’s been nothing but problems since I bought those chairs. One of them had an uneven base. They took back the chair and eventually after probably 3 weeks or so, the chair was returned to us. I frequently reached back out to the store asking for updates and we were told we should probably look at buying a couch in addition to the chairs. We were given dates by which the chair would be returned and the timelines were always missed.

Eventually the owner got the chair back to us. Unfortunately the base still wobbles a lot. He found the wobble to be acceptable as he has a bigger frame and suggested I use the chair that wobbles and my wife use the other chair as I am 30lbs heavier. I did not agree.

He agreed to address the issue and has ordered two new bases in case one didn’t work. This was about two weeks ago. I’ve asked for tracking info for the bases and have not been provided it so I once again have no timeline. This time I am holding onto the chair so we at least have something until the replacement parts arrive. The chair isn’t the best but at least we have something.

I like buying from local small businesses especially if there’s issues. It’s a hassle to deal with online retailers. That being said this has been a hassle in a different way. Tons of back and forth has taken a lot of time, almost all of it was me checking in versus them letting me know what’s happening. Meanwhile I’ve paid for the chairs in full and paid for shipping. All the time I’ve spent trying to get this chair fixed is time I don’t get back and in my line of work my time is money.

Might shop there again but, if you do make sure the items are in good shape.

If none of this happened I’d say this is a 4.5 ⭐️ establishment as I like their products. Yes it’s a bit pricier but if you want big box retailer prices this store isn’t for you.

If the issue is addressed I’ll bump up my rating. This review is going up because I feel like I’ve had no recourse given all the items are paid for and I haven’t been offered anything to compensate for my time and the poor...

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