Sonic Drive-In — Restaurant in Dallas

This has got to be THE ABSOLUTE WORST SONIC I have visited EVER and I love Sonic!! I love Sonic so much I’m engaged to a manager with the company. That’s still doesn’t erase the fact that the employees at this Sonic possess ZERO CUSTOMER SERVICE. There is nothing done to make the customer appreciate spending their money here. You feel dirty after spending money with them. Almost as if you paid them your hard earned dollars for nasty customer service and incomplete orders. I placed an order and after telling me they did not have the item I ordered I was still charged then offered something I do not even eat in place of what I paid for. I asked the young lady why was the item not removed before charging me. She shrugged then called over a manager whom it took nearly 10 mins to refund then replied she was sorry she could not provide a receipt for the refund. I left highly upset only to go the next day for a route 44 cup of ice ($.81) to be told sorry our system is down and we can’t sell you a cup of ice! Well darn. I’m over this Sonics! That’s only two of my horror stories with them. If you value your sanity just make the extra mile drive to the Sonic on...

Arrived at 5 to order 3 drinks from the app for me and my daughters. After I placed order at 5:11pm and checked in the stall.... I waited for about 10 minutes then an employee came out to ask me what I was waiting for. I told him for an app order and told him my name and he went inside. 20 mins later I got out to ask what was going on and he told me the order somehow messed up and they can't see anything and the managers weren't there to fix the problem. So he told me there's nothing that can be done and try to get a refund.

Called support and they said they can't view the order and it has to be escalated to a manager now and someone will email me or call me soon. 4 hours later I havent been contacted by anyone yet my credit card got charged and I never got any drinks or any service. Only was told "sorry I can't do anything for you"

I've never had this problem with Sonic ever. Not happy at all with the service or lack...

All three oof the main breakfast items and the burger purchased were made incorrectly after waiting an uncomfortable amount of time. The breakfast burrito combo was supposed to be N🚫 onions (it had +onions & half circle sliced tomatoes) and overcooked eggs; the double cheeseburger was supposed to be ONLY pickles & ketchup (it was made with everything); and on the first Texas Toast breakfast sandwich+grilled onions (the onions were burnt) and on BOTH (total of two ordered) the eggs were overcooked with no taste of butter or salt. The Server took quite a bit of time to return with the $5 change from the two $20 bills given ($3 of which were her tip). If I didn't have to make it to a scheduled appointment with my daughter, I would have requested a...