Bates Furniture Co. Inc. — Local services in Dalton

A co-worker had told me he had a great experience at a furniture store in Dalton, when I told him about mine at Bates he said “Yep! That’s the one!” Bates was extremely pleasant to work with and very helpful in finding the exact furniture we wanted.  We were looking for a specific brand of furniture (Homestretch) and a specific style of couch and recliner.  We had called and even visited a few stores in the Chattanooga area and none of them had the newer zero gravity line.  One store told us it wasn’t out yet, another told us it was discontinued!  We called Bates and they knew exactly what we were talking about, said it was a popular line, and that they’d have some in the showroom the following week.  They called us when it came in and we headed down.  Our sales person was very pleasant to work with through the whole process. Got a great deal too as they honored a discount my wife had made over the phone for Black Friday.  I’ll definitely be coming back when we’re ready...

Buying a new bed room suit and had to order it. Pay earnest money, which they kept, and ordered the suit. Did this for a 90 days same as cash. At the end of 90 days, they expected payment in full without delivering what I ordered. I thought that it was odd to expect payment for undelivered goods but they did. So I asked to do COD and they agreed. By August, the suit still hadn’t been delivered. So I moved on. I get a call in September that it finally came in and they was appalled when I told them I went to another store and bought the furniture I was wanting. They even expected more money, above the 10% that I had already paid, for a “restocking fee”, and refused to reimburse me for what they couldn’t deliver. Since the ownership change, the store looks nice but the business prowess is horrendous. Wouldn’t recommend doing...

I've been a customer for gosh, I don't know how many years and I can tell you if you want to deal with good Christian people that will do everything in their power, to make sure that you are happy with your purchase "Bates Furniture" is the place to shop for all your home needs. Just to let you know how great they are, I purchased a reclining sofa at the end of last year and for whatever reason it started giving problems. I called and Harold came out to check it. He then called the manufacturer and they in turn replaced my sofa. He took the time and when out of his way, something that no other company would have done to make sure that it was corrected. So I for one will continue to make, Bates Furniture my place to shop...