Casa Del Cafe — Restaurant in Dalton

Update:

It's worthy to note that out of three days, two days were great! The overall ratings for Casa Del Cafe is still four stars. I feel like staffing issues can be fixed. That's why I leave reviews because a good coffee shops (including this one, clearly) will respond in a positive way (as the owner did), then use them as training opportunities.

Everyone has an off day and I will still come back when visiting my son who lives in the area! I always encourage people to try different options than the large coffee chains...small coffee shops on their worst days are still better than chain stores on their best...coffee-wise!

Original Review: While on our month-long trip, we came to this coffee shop three days in a row, somewhat unusual thanks to our itinerary. We found Cafe Del Cafe after two other false starts...coffee shops which had such red flags that we either didn't go in or stay once we walked through the door.

Casa Del Cafe is super cute. The style is classic coffee house with lots of comfortable seating, seating for those working away from work, and those who are only sticking around long enough to grab their drink and go.

The first day we were there, the drink was really good. The second, it was so poor that had that been our only stop, this review would look very different. And the last day, it was once again a very good drink.

The service was completely serviceable. They were very efficient, they were not terribly friendly. I really wanted to give them four stars, but it just wouldn't be an accurate portrayal especially after day two where the staff was a different crew and the coffee...

I used to absolutely love this cafe but it has completely gone downhill. I don’t know if it’s the new employees or just an overall lack of effort lately. The last 4 times I’ve come to get boba they have been out of tapioca pearls. This last time (which was yesterday) I paid for my drinks waited about 7 minutes and then was told they didn’t have tapioca…again. I asked for a refund because that was all I wanted and they didn’t have it and the girl at the register said she refunded it but when I asked for my receipt from the refund she told me “we don’t do that”??? I’ve never heard of not being given a receipt to show the refund was actually given but okay. Refund still doesn’t show in my account. Then the real icing on the cake was the four macarons I purchased for myself and my daughter. They used to have the best macarons, but what I received yesterday was absolutely disgusting and a complete waste of money. They were so old and stale they cracked and broke apart when we took a bite and were hard as a rock. The Milkyway ones we purchased were the most decent of them and even they were somewhat stale. Absolutely disgusting and a waste of nearly $25. I love the atmosphere of the cafe but will not be going back after this...

A wonderful place! I come there almost every day to study and drink matcha boba. The atmosphere is cozy and friendly, the coffee is very good, the food is delicious, staff is friendly, and service is incredible!

However, I had to take one star off because, unfortunately, the staff is very good at their job only when the manager is around. Yesterday I brought my family there and all of our orders turned out… not good. First they mixed up my mom’s order, then my dad’s. He ordered a smoothie and got a milkshake type drink (and he doesn’t drink milk). The tapioca in our boba was not cooked properly and my mom and I were nauseous after drinking it. This doesn’t usually happen and I would not want to bring this place down, because I really enjoy it! But whenever we come at the time the manager is not present, the girl always mess up in one way or another, so there is definitely room for improvement.

In all other cases, I enjoy this place a lot! Especially the boba and...