David's Bridal Danbury CT — Local services in Danbury

First I want to say that I am disappointed to spend to much money in the Danbury store when the employees working there could care less about the customers needs. At our original visit the person helping us was not very helpful with showing us dressed or helping with the sizing…… then they ordered the wrong dress size for my daughter when I went to pick it up I said something to the girl and she walked away from me figuring it won’t be that bad to just take care of later at the alterations I just left I wasn’t going to follow the employee around trying to get help ……..When we went for our appointment for the alterations the lady who checked me in was rude from the start informed her that my daughter had gotten the wrong size dress to which she didn’t even reply….. then I asked her about the shape wear she took me to the section and a while I was mid questions she walked away from me …… I then went to her 3 different times about my daughter dress to which she ignored me the whole time and the seamstress then asked her about the dress to which I was told there was not one dress in the store my daughters size and that it was too late to order a dress and get it in time for the wedding they then had to adjust my daughters dress from a 4 to a 2 the seamstress was amazing and worked well with us and this review is not about her it is about the rude interaction the with shift manager and her avoidance of me and my daughter during the visit…… we used David bridal because the bride got her dress from them and we had discounts for the dresses and the alterations being part of her event….. when I presented the coupon to them they told me they could not honor it because it expired in March meanwhile the discount was for her whole event (wedding in November who gets fitted in March) when the cashier went to get the rude manager who then couldn’t even say 2 words for me she only honored the coupon for 1 dress not even both of them ……. I would never again choose them for a dress again ….. the manager was rude and avoidant due to the mistake of the store originally …… yes when I picked up the dress I should have dealt with it but again this same person was there and didn’t even help when she handed us the dresses …..she just walked away …… to spend so much on a dress and then have to have it altered to the point the alterations cost more than the dress itself ………. If I were you I would not go into the store and deal with the rude avoidance of the manager …….. if she would have just had the nerve to speak with me herself this review would not happen it she couldn’t even be bothered with helping me and walked away from me to many times for me to write about I hope this review will save you from the hassles I dealt with from this store and will help you to know that just because someone works in the I dusty doesn’t mean their heart is in the right place to be helping people to find a dress that will not only match the event but make sure you look your best ……… please try to find another place to get...

I recently visited David’s Bridal in Danbury for my bell-ringing ceremony, and I have to say it was one of the most disappointing and humiliating experiences I’ve ever had.

When I arrived, the staff couldn’t locate my appointment, which immediately put me into a panic. Once they finally found it, the associate helping me said my order wasn’t there and couldn’t locate it on her iPad. After some back and forth, she went to search in the back and found my dress, veil, and skirt. However, when I was brought into the changing area, all my items were just thrown into the space with no organization, and I was left completely on my own to try to get everything on.

On top of that, my belt was missing, and when they finally found it, it was damaged. I struggled to get into my dress with no assistance from the staff, and my guests had to run around the store trying to find clips and someone to help me. Eventually, an associate showed up and added two clips to the ones my guest had already placed, but I was still left feeling unsupported and overwhelmed.

When I went to show my dress in the mirror room, I was immediately criticized by a worker for how I was walking, despite me repeatedly explaining — along with my guests — that I have a disability. My foot doesn’t work properly, and I was doing my best to manage. Rather than showing compassion, the associate kept harping on it, making me feel humiliated and self-conscious.

At that point, I just wanted to leave. The associate rushed me through ringing the bell, getting dressed, and packing up. I was left to pack my dress and unclip myself, which was frustrating and exhausting. To top it off, I was told at checkout that my belt won’t arrive until March.

This was supposed to be a special moment in my bridal journey, but instead, it was an upsetting and dehumanizing experience. I felt unsupported, judged, and rushed the entire time. I wouldn’t recommend this location to any bride, especially those who may need additional accommodations. David’s Bridal in Danbury needs to work on their customer service and sensitivity training...

I chose this location to shop for mother of the bride and my sisters dresses with my mom and older sisters. It is a nice halfway point for my family from New York to meet me, from CT. Upon arrival I was asked if I had an appt, I told them yes but I was meeting people since I wouldn’t be trying on any dresses. The 3 employees at the desk seemed confused. They were whispering about me and I repeated to them that my party had arrived and was already trying on dresses. I find my sister, who has MS and has processing issues and one of the dressing room attendants approached us assuming that we didn’t have an appointment and had not had a room assigned, I explained that we were all set and the woman would not let us proceed to the fitting room where there was a door with our name on it. Once we explained that we in fact had an appointment the woman went to confirm with the front desk even though we were listed on the tablet she had checked in front of us. We were very confused as to what was going on and why it felt like we were getting in trouble. I told that employee that she was being rude and I was feeling uncomfortable and to her credit she adjusted herself to be more curious about the whole unnecessary situation. Finally we were able to enter the fitting room , which was strange because they had men sitting in there while women in other groups were stepping out to get their dresses zipped. Anyway, we were able to find some dresses with some help from some of the fitting room employees who were much kinder. Once checking out our cashier was so confused we ended up buying some dresses we didn’t want in the wrong color so we could just do a return closer to home so we could leave the store. When checking out they ask you for allllll your information without really telling you why only to find out you’ve signed up for a program to get email...