I returned a top today that I had bought yesterday and didn't have the tags. Too small. So being helpful I went to get another one with tags so the person could have the info. When I came back the person (I believe her name is Elisha - seemed to be a lead person) proceeded to fold the top up, shoved it at me and said "This smells washed." I assured her I did not wash it. She stuck to it. Said she needed to speak with the manager about it. I was glad she was. She was really loud. Really rude. Lots of people standing around hearing. I said maybe she should 'smell' the one on the hanger. She said "Well it wouldn't smell like the one you're trying to return because you've wash it." I asked her if she was calling me a liar and she just looked me in the eye, smirked and shrugged her shoulders. She stomped back to search out manager. Meanwhile he came up. I quietly spoke with him. He in turn spoke with her. And yes of course I got the refund.
I've shopped this store frequently since it opened. If this is the way someone in authority treats your loyal customers then I think an employee meeting is in order and sooner rather than later.
Will I stop shopping here? No. Because I like your shop towels. Will I buy...
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