Xfinity Store by Comcast — Local services in Danville

I rate this company a one because it seems like the WiFi is never working like it’s suppose to. I pay for high speed data or so that’s what they tell me. We were paying for high speed data for almost two years until we realized the service was getting worse, when we went in to tell them about the service we had and how much we pay they told us that we were never switched over to the high speed data even though we were paying the high speed data price like be serious and pay attention to the people you hire. I wanted to end the relationship with this company but since my spouse had been dealing with the company for so long he wanted to give this place a chance. I hardly use the WiFi because it’s so slow and takes forever just to load so I’m forced to use my cellular data. Then we started experiencing break ins in our neighborhood so we decided to invest into cameras to be on the safe side which i wish I would have never gotten through this company because one of our cameras got cut down while we were trying out a different home security through another company but the company who cut the cameras did replace the camera but when that happened we went to Xfinity to get it back hooked up and they told us that they didn’t have anything to do with it and we would have to call another company to hook it back up, anything dealing with our security xfinity has no answers to our questions but they sale them in the store so we called the number that they told us to call only for the technician to lie and say he came out to our house and no one was home, how did he know we weren’t home when nobody called nor knocked on the screen door? They don’t give you a specific time to let you know when they are coming they just say between 8-10 is when they will be by to fix the cameras. The technician rescheduled with us and it took three weeks for him to come. I would be better off going to get a camera system off Amazon at least it’s cheaper and more reliable because when the power goes out so does the cameras we got through Xfinity also the picture is not that clear which is crazy considering how much they charge for just ONE camera. Lastly for the past three weeks the service has been lagging to the point that every 20 minutes the tv has to pause and load up before it plays again. Please don’t tell me the satellite is the problem because it doesn’t stop this company from pushing up the prices. I pay almost 200 hundred dollars for not even decent equipment and...

To say I am frustrated is putting it mildly. I had Business Internet and was getting assistance because my business does not make a profit. I am a private counselor and charge a nominal fee for services, actually a ridiculously low price. Since my internet services were going to go up considerably, I decided to terminate my internet with Xfinity. What I have been through has been a nightmare. I called on 3-1 to discontinue services and was never told I needed to complete a termination form. I admit I was sent one text message about the termination with a separate message with the form. I did not see the second message. I called again on 3-13 at which time the form was mentioned. I completed it that day. I had already scheduled for my Xfinity Services to be shut off the end of March with my new internet being installed on 3-25 with a competitor. On 3-25, I took the equipment to Danville which is 50 minutes from me. The employee did not want to take it, so I asked to speak to management. I ended up speaking to Justin James who (Lead Sales Consultant 3 and Mobile Master) agreed to my leaving it. He asked me to send him an email on 4-8 as he was going on vacation to insure the system showed the equipment was returned. I sent him three e-mails with my phone number asking him to contact me. He did not. I called customer service on 4-10, but they could not help while suggesting I speak to him. I could not contact him or his boss. I received a bill for $108.03 Monday and called customer service. The lady I spoke to could not explain my bill, but did say my final bill would be much lower. She could not tell me how much. I should not have another bill as my last bill covered the time period from 3-18 through 4-17. It actually should have been prorated as services were cut off 3-30. The lady said there was no record of my returning the equipment when I had a serial # BC6A8DBA0851 for receipt it had been returned. I asked to speak to manager, but it did not occur. So my questions to you are do you think what I have experienced is ok? How do I contact Justin and or his boss to complain and straighten the matter out? Has my equipment been returned and should I be billed anything? I will not recommend your company to anyone because you are pricing yourself out of the market, along with your poor customer service. Justin did...

I just suffered one of the most horrible experiences in my life. On vacation, 9.5 hrs away from home and the SIM card goes bad. I can't make or receive calls, no gps to get around down here and XFINITY REFUSES TO SEND THE REPLACEMENT SIM TO ME!!! They will only send to my home address. What good does that do me? First of all, I used hotel phone to call because online Assistant is worthless, on May 14th!!! I was not told about this problem then. I'm fact, I received an email confirmation that the order was processed and gave me the order number and said the SIM card would be delivered to the hotel in 2 days, to my attention. Well, after being disconnected twice, the third time I was directed to trouble shooting. I had to keep telling the automated lady to "No assistant, I need to speak to agent". When I finally got to a LIVE agent, she lied to me when she told me the SIM card was sent. Only when I asked for tracking information that I was told the truth. Agent Jen, denied me the opportunity to speak to a supervisor, she refused to give me an employee ID# or at where she was located & the precise department. I explained this is an emergency. I NEED that SIM card!!! They could send it to a police station or wherever. Agent Jen said for security reasons, it must be sent to the address on file. This past week has been ridiculous to get around without GPS, in a strange location, around all strangers. Getting back to PA should be loads of fun. I'm dropping their service for both home Internet...