Volkswagen of Daphne — Local services in Daphne

Terrible Experience – Will Not Return

I had the worst dealership service experience I’ve ever had on July 29–30, 2025, and it all centered around one employee: Glenn Walker.

Glenn was rude, irritated, and unprofessional from the moment I arrived. He made no effort to be welcoming and even complained loudly that he was the only one working because someone had quit. That should’ve been my first red flag.

I agreed to a diagnostic fee and asked for updates before any work was done. Glenn promised to contact me, but I didn’t hear anything all day despite calling four times. When I finally got a call back, I was told a part had to be ordered and my car would stay overnight, but there were no details, no written updates, and no follow-through.

Things only got worse the next day. I called at 11:00 a.m. asking for a written summary and photos, and Glenn’s dismissive reply was, “That’s not something we normally do.” He claimed he hadn’t contacted me because he “had 4–5 people to call.” From 8:30 to 11:00 a.m., he didn’t have time to send one update?

The cost breakdown he eventually emailed didn’t add up, and after I asked for clarification, I received a PDF that contradicted what he told me earlier. It felt evasive and dishonest. When I said I’d pick up the car, he replied in all caps: “NO PROBLEM.” It was completely unnecessary.

When I showed up to get my car, Glenn was overly friendly to another customer, offering to text them quotes after telling me earlier that they “don’t send quotes.” When it was my turn, he didn’t even greet me. He just slid the keys across the desk and gave me a different price than we originally agreed on, with no explanation.

Worst of all, he refused to let me speak to a manager or give me any contact information. Only after I kept asking did he magically “find” a manager’s business card in a drawer.

And now? My check engine light is off, but I was told no work had been done. That’s a serious concern. Was something cleared without my consent?

Glenn was rude, evasive, and completely unprofessional every step of the way. I’ve used this dealership before without issue, but I won’t be back. I won’t recommend this place until they fix their staffing issues and reevaluate how they let Glenn interact with customers.

Avoid if you value your time, money, or...

I would give zero star to this dealership. The dealership has violated the Unfair Deceptive or Abusive Act and Practices (UDAAP) regulation.

Here is a summary of violations: Deceptive statement - it was never disclosed to me during the leasing process that the registration fee on an electric vehicle is almost $500 annually, while the dealership gets a tax credit in a few thousand dollars. Deceptive statement - the sales team promised to me that I can charge the car for free at the dealership. I texted the sales person prior to coming to the dealership to ensure that the car could get charged. However, when I got there, the charger was not working and the sales person took my car to another dealership without my permission. After he returned the car, it was still not charged. Deceptive statement - the sales team stated that if anything is wrong with the vehicle, I should bring it to the dealership anytime for servicing. The car shows a warning sign now "Please perform inspection". I reached out to the servicing department to find out that this dealership is not authorized to work on my ID4 car and the only option I have is to go to Pensacola or Mobile. I specifically came to the Team Gunther dealership in Daphne to avoid driving long distances and I clearly expressed this prior to signing the lease. Abusive practice - I leased the 2022 ID4 car on 9/14/2023 and now it requires inspection after 3,000 miles. Why would inspection be required at this time? Am I going to be charged for inspection? Deceptive statement - the sales team assured me that I would not need to worry about maintenance of ID4 during the lease duration. Apparently, this is not true. Deceptive statement - the sales team pressured me to lease ID4 by saying that I will be saving a lot of money. However, it's not true. I am spending more money and time on this vehicle.

In order to resolve this situation, I request to terminate the lease agreement and return UD4 with the option to lease a different VW vehicle.

My attempts to contact the Finance Department and Sale Managers did not produce any results. They either hung up or me or never returned my calls.

The response to my review did not make any sense. The dealership just brushed me off and asked to remove my...

I got a Great car. BUT; after the purchase of my car everything went down hill. The customer service after you get the car is absolutely TERRIBLE. They told me my car was under manufacture warranty for the maintenance including all discrepancies as well as the next several oil changes. Well when I took it in for my first oil change they charged me $145.... which is DOUBLE what I would have paid down the road. They told me they would get a spare key for me, 4 months later have not received one or even a call about one. They took 2 months to even get me my registration paperwork so I could even register my car. After several weeks of calling and leaving voicemails with no returned calls. I finally had to go in and ask for them to print my registration papers right then and there. Any time I have called for anything they either don't answer the phone or tell me they will find out and call me back later. I have not once received a call back from anyone from this dealership regarding anything (except when I was buying the car and they wanted my money). It is such a pain to get anything done. I scheduled an appointment about 2 weeks after purchasing the car to have some things looked at and my car sat up at the dealership for an entire day and they did not even look at my vehicle. They did not offer a loaner for me or anything. What is the point of scheduling an appointment if they can't even get your car in? I asked to be called back when the appropriate service providers were in and never received a call. Then you have to TRY to schedule another appointment in hopes they will actually do something. but then you're out of your car for at very least another day. All in all I would AVOID this dealership. Unless your plan is to purchase only and not get anything else done or taken care of on your new vehicle. Pleasant purchasing experience, AWFUL after the fact. AWFUL, I can not stress that enough. The only good thing about this dealership is Dalton. He's very nice friendly and helpful but he is not able to help with any of the things after a purchase. PROMOTE DALTON! He and Hannah are the most effective people in the entire building.The Service Department needs...