I visited the BK in Malbis about 45 minutes before closing on Saturday night. The person who answered drive thru was rude and mumbled everything she said. She "greeted me" by saying "the only thing we have is whopper and burger meat" and when I asked her what she said she ignored me for several minutes and then said it again. I asked "so basically no chicken? Is that what you mean?" She never answered me. I gave her a coupon code and she mumbled some stuff at me again and when I asked if she was asking for the expiration date, she was rude again and spoke to me as if I were stupid. Finally, order placed, she told me it would be 8 minutes, pull around. At the window, she did not greet me or anything. She took my card, handed me the card and receipt, and closed the window in my face. 20 minutes later, she opened the window, handed me 2 bags of food in the same hand and nearly dropped them. She said "you got it?" and as I said yes, she closed the window and walked away. The onion rings were cold. Obviously she cooked them before the burgers were ready. 6 whoppers with cheese (not a single one had cheese) and a small onion ring (charged me for a medium but I let it go) and terrible service. I will not be visiting this BK again! This is absolutely unacceptable and if people would hold businesses accountable for trash like this, maybe, just maybe things would improve. Stop paying people to be rude and mess up your food, time...
Read moreThe food was lukewarm and they didn't give me napkins. I ordered a ten piece nugget and they didnt offer any sauce.
UPDATE: It is now June 2019 and the service has not improved! On three occasions, my family and I went to the place, and on three occasions, we were disappointed.
First, all of our orders were incorrect. This is after the cashier repeated it back twice.
Second, all of our orders were incorrect again. When we tried to point out that incorrect orders can be dangerous to the consumer (allergies, intolerances, etc.), they responded with a very dismissive tone.
Third, we approached the intercom at the drive-thru, and no one acknowledged us. We tried to get the drivethru attendant's attention by speaking into the intercom...nothing. Without ordering, we drove to the window. At this point, we had enough. We asked to speak to a manager, but instead of getting a manager, one of the team leaders came in his stead. This was the straw that broke the camel's back. We are never frequenting this...
Read moreThe absolute slowest Burger King I've visited! Staff are so slow, rude and need to be re-trained by a different manager. The manager ducked into the office rather than helping staff, she was constantly on her phone when she was in the serving area. I observed the boy that takes orders tell a customer to wait to get ketchup packets until he helped the people in line first, at the time he hadn't even started an order.....he could've easily turned around and grabbed some but he didn't. I waited 15 minutes for an order that didn't have any special instructions. The boy at the counter acknowledged my order was ready but proceeded to take 3 additional orders before getting my off the shelf......needless to say the food was cold. Air conditioner wasn't working that day, super hot in there. I will make it a point to never go back to this Burger King...
Read more