Walgreens Pharmacy — Local services in Daytona Beach

On 11/10/22, I called to sp w my Ridgewood/US 92 Daytona Bch Pharmacist re orig 90-day supply now refilled mistakenly for only 30 days. I was seeking the alof the refill. What I recd was what sounded like a convoluted putoff response, followed by a condescending, arrogant comment "to the side": "I can't BELIEVE I'm having to explain this all over again to her!" She instructed me to call my Dr & added they're (Pharm) were way too busy to check every prescription refill that comes in. The following day (11/11), I called another Walgreens Pharmacist #2 who explained coherently, intelligently, friendly & respectfully to me, the CUSTOMER, what Pharmacist #1 shd have: that Walgreens had a prescr.alert system for Pharmacists to enable them to upgrade a refill WITHOUT HAVING TO CHECK W ANY DR.. I immed re-called the Ridgewood store, requesting now to sp w the STORE MGR. to report rudeness & ineffectiveness of the Pharmacist #1. I detected an aloofness right off, immediately made aware that whereas SHE, Natalie, had held herself out tb a Pharmacist the day bf, she was really the Store Mgr. Her attitude of inconvenience resumed, telling me if I COULDN'T supply an immediate resolution of these events TO HER, SHE WAS HANGING UP ON ME, AND SHE DID. No humility. No apology. No professionalism. How is the burden of resolution on the CUSTOMER re Walgreens ALERT system FOR USE BY THE PHARMACY -- to make an upgrade in filling a prescription inuring to the benefit of the customer?

P.S. Unfortunately, this is not an unusual situaton at this location. Some months before, my husband had the same problem. They refilled the difference to him promptly w an apology. That was that.

When is the bar going tb raised to standards for clear, polite, friendly communication and professionalism w a focus on doing the job right IN THIS PARTIC WALGEENS w an apprec for the business it's receiving fr the public! After 30 years of doing business w various Walgreens in various states, this is the ONLY location whose employees have caused a regular problem for customers. They need swift...

Ok, I do used to like Walgreens a lot, was one of my favorite Pharmacies in town. My insurance change and some how I ended up again with Walgreens. But is not been easy with them, they never give you the prescriptions right away, you have to wait a few hours or next following day or like me, I had to called a few days later to see what was going on with my prescription, just to hear that because my insurance didn't cover they didn't even thr courtesy to ask me if I would anyway want the med, I had to find out the hard way when I called and still today 8 days later , I didn't hear from them at all. This little detail is why I am not fan of Walgreens anymore, I wish my insurance will take back the...

There's actually only one wonderful pharmacist, he's always kind, respectful, and a great relief to see he's working. The rest might as well retire as it's blatantly clear they do not like working here. The amount of disrespect by the staff (not all), rudeness, and disregard for the patient's who come here is overwhelming. On more than one occasion I've had to listen to the female pharmacists complain about the people they work with. So very unprofessional. Last visit here I literally had to wait 7 hours for one script to get filled which I...