Best Buy — Local services in Dearborn

My wife and I visited the Dearborn Best Buy to purchase an open-box TV listed online in "excellent condition." According to Best Buy’s definition, this means the item should “work and look like new,” be restored to factory settings, and include all original parts, packaging, and accessories. However, when we inquired about the TV, we were told by one of the employees, that the TV had been returned by a customer simply because it was too large. He claimed it was in new condition. I asked for the TV to be shipped to my house because it was simply too large to fit in my SUV and went to customer service to process that. The customer service employee had difficulties doing the transaction therefore called for help and someone showed up by the name of Dimitri supposedly a supervisor. Just before completing the transaction, I asked again if the TV was truly in "new" condition. Dimitri then called over a Geek Squad member, who informed us that the TV had actually been damaged, repaired by a third party, and was missing its stand — though it might include the cables. I expressed that this was a clear case of false advertising. The item was not in the condition described, and our time was wasted. Rather than apologizing, Dimitri responded dismissively, stating the open box discount was because of these issues. When I tried to explain that this wasn't the point, he began raising his voice, avoided eye contact, and finally told me to leave the store, pointing at the door and saying, “Get out of my store. I’m not selling you this TV.” He claimed he was the highest authority on site and refused to let me speak to anyone else. The interaction was deeply disappointing, unprofessional, humiliating, and disrespectful — especially from someone in a leadership role. Both my wife and I were shocked and upset by how we were treated. On our way out, multiple employees apologized for his behavior. We later contacted Best Buy customer service to formally report the incident and requested an apology. This was a very unfortunate experience that does not reflect the standards I expect from a company...

Customer service skills was just about perfect. When I first went in to make a purchase I was meet by Khoder, I told him I needed the top of the line 65' Samsung curve tv, so as we looked up the price it was indeed too expensive. So I notified him to order me the same tv in a 55'. So when all and done I purchase more stuff throughout the store and the next day I went over the other stuff I needed to purchase and went to a different best buy I was near. I decided to see if the price was the same/more or less expensive, so as I was at the tv section I notice the cart had all models and the tv I ended up buying wasn't the top of the line and not even the curve version (most series have a curve and straight version). At this point I was furious, so I went back to this location and was meet with Nick (the manager) who was very understanding of the situation and beyond professional. He was able to control the situation and calm me down and resolve the problem. I ended up going back the next day to purchase the other stuff I needed and was helped by the manager him self Nick(which I appreciated) giving the fact he's well trained and a people person. It's wonderful when you get helped by someone who knows what they're doing and not one who's bullshiting you because they feel like you're not going to spend the money or your ethnicity. I would highly not recommend dealing with khoder but nick was wonderful as will as Hass which I hoped i had run into the first time. For this issue I was at the store for a total of 4-5 times and every time I'm around the t.v. section Hass is just a wonderful person as well (super people person). He make all the customers he deals with very happy by the way he talks to them(treats them the way they should be treated and knowledgeable). Although he might be new I think with the skills he has and motivation, he should be a manager sooner then later (don't waste a good skilled person best buy). Extremely nice person I got to know on my last day finishing up as he help nick. Keep up the good customer service skills Nick, Hass....

If you want to get scammed and accused of stealing this is the place you should come to. Be sure to ask for Ini so he can embarrass you and call you out for stealing in front of a line of other customers. If I could give negative stars I would. I dealt with Ini and he was disrespectful and rude. I purchased an apple watch 3 months ago and returned it in store 2 days after I got it. I’ve been calling my credit card company every 2 weeks to process my refund but best buy can’t seem to find the item I returned. I went into the store to clear up this mess and to get my money back and Ini claimed that I never returned it and there is no way to prove it, after showing him the paper their employee gave me the day I returned it. He said the worker didn’t process a return after I gave back the apple watch and she told me I was all set and the money would go back to my account in a few days. He told me that his worker did nothing wrong and it was my fault. He said the day I went in months ago I never asked for a return so I couldn’t get my money back. Use common sense, if a customer is bringing back a product with the receipt and return label then what’s makes you think they’re giving you the product back for free. He then said if I did actually return it then it was my fault that I never got the return receipt (that the worker never gave me in the first place) and there’s nothing he can do for me. He said it’s not in his inventory and I still have the product. I asked to speak to a manager and he said he’s the manager and no one else can help me, later to find out he’s only the supervisor. Definitely will never go back there and encourage everyone I know to not give them business. Terrible...