Aaron's Rent To Own — Local services in DeBary

Worst experience of my life! I get that they don't want to deliver an appliance to a roach infested home, but we have regular pest control & have seen very few roaches. We even agreed to have the place treated and they agreed to deliver the fridge after the treatment. Well, not only did they tell me Friday, so I took off work to be home, but they didn't bring it until Saturday. Let's not forget to mention that they said they'd be happy to deliver it if I bought their warranty. Great sales tactic! Regardless, I haven't had a fridge in 3 weeks, so I bought the stupid warranty.

It arrives and the exact same delivery man who asked us to get treated and then said he would install the refrigerator refused to install it AGAIN! He complained that he saw a roach OUTSIDE!!! And that was his reasoning. His coworker called him out on the ridiculousness of this and he still refused.

When I called the store the sales manager accepted zero accountability: "I didn't tell you the wrong delivery date. I didn't refuse the delivery." Sir, you represent Aaron's & Aaron's did both of those things. Great management you guys have! He told me only the GM could approve or cancel my order & they won't be back until Monday. He also hung up on me twice because I was irate. I can't imagine why.

They had no problem taking my money, but have zero accountability or concern for customer satisfaction. My house is not filthy, not roach infested or anything close.

Aaron's, isn't your whole clientele poor people who can't afford to buy an appliance outright? Your whole racket is price gouging. I wouldn't have agreed to pay twice what the stupid thing is worth if I could pay upfront.

I know it breaks your non-existent heart to hear this, but you will never get...

I contacted Aarons to verify the item that I wanted was in stock and was told yes. I completed my order online and called the next morning and expressed that I needed the item the same day for my new job and if it wasn’t possible then to cancel my order. I was told that they had to wait for the truck to arrive to see if my item was on the truck and would call me back to confirm if it could be delivered. If my item was in stock why would I have to wait for the truck to arrive? Nobody ever called me back so I called to cancel my order and refund my money. I was then told I had to call customer service to cancel and for a refund. I called customer service waited 50 min to speak to a representative to be told the store has to cancel and process refund. I had the customer service representative call the store directly with me on the line to avoid the back and forth and the store doesn’t answer. The representative sends an email and I call the store back to advise them of the email now I’m being told I have to drive to the store for a refund! Now I’m out of money and lost my job. I’m...

Horrible ...... I can tell the women didn't even want to help me when I walked it ....... then no matter what inforrmation I give her it's not good enough ...... then she lied about saying she had the item in stock so I could fill out the paper work..... she was counting on the paper work not to go thru but it did so it's another problem...... then said we can not order from another arrons store and they have to deliver it ....... I stayed silent left called up every store in the area and they all said she a lier ! She just did that cause I was black .... if u have your ID and social there is no need to wait days for delivery also if there out a item u can have another store send it or pick it up ....... corporate said it and the other stores ...... do not go to this store that treat u as if u wasn't human we are all human and...