O'Reilly Auto Parts — Local services in DeBary

Water pump died and serpentine belt shredded on a road trip from PA. Limped my SUV to this O'Reilly parking lot at 3am and hoped they'd have parts and the special wrench to loosed the nut on the fan clutch in stock. Paul made sure I had everything I needed and also sent out a cart of random tools (at no charge!). Along the way, I fixed or did maintenance on a few other things to prevent any other problems. Paul and Wendy (the store manager) went out of their way to help! They asked questions to be sure I wasn't forgetting anything and gave suggestions without making me feel insulted because I'm a woman. They offered access to the store restroom and a place to sit and cool off. Staff came out to see if I needed anything and reminded me to stay hydrated or take a break to get out of the miserable heat and humidity. This store manager leads a fantastic team and made me feel they truly cared I got the job done right and got...

Went in this morning for a part I needed. And I just had some basic questions to ask. Wendy was there and just extremely rude for no apparent reason. I went on the Google Reviews to see if there had been other complaints about her. And I'm not surprised to see other bad reviews about her as well.

There's no reason to be a supervisor or manager and have such a hostile attitude towards people that come to your store to buy stuff. Also, why is she still being rude to customers if bad reviews about her are going to their corporate sharing this is a continuous problem?

She needs to be demoted and retrained on how to deal with customers. Or she needs to work in the back where she doesn't deal with customers in my opinion.

I will definitely not be going back to...

I'm a tow truck operator on the east Coast ( Sebastian, Fl) I delivered a vehicle to Deltona only to have my truck break down. I lost two bolts in my left front brake caliper. A. J. went above and beyond to try and help me. She looked up what parts I needed and did not have them in stock, she proceeded to call Autozone and Advanced and they did not stock them either, she then called the local Ford dealer and he was also out of those bolts. then she had the most brilliant idea to send me to the local Ace Hardware store just down the road, I purchased the bolts and a couple of wrenches to complete the repair, I didn't have the time to go back and thank her personally but I have sent a letter to corporate for her. She is a true treasure and an asset to...