Williams Custom Jewelry Llc — Local services in DeBary

Terrible experience here, my wife and I first came in to resize a ring, and we were quoted $160, way more than any other place we checked (although, this place was going to be faster since they have an on-site jeweler, so there's that).

Since this was a $50 ring (my wife has a very nice ring for special occasions, this one is just for casual outings), we just decided to get a new set, and ordered one for $140ish. This was CZ and silver I believe, a basic set.

Within 2 days of wearing it, a stone fell out, so I took it in the next day they were open to see about fixing or returning it. The jeweler checks it out, then says "it looks like someone took a pair of pliers and pried the stone out" while looking directly at me. He then said it "definitely didn't leave their store like that". Remember, this is a teeny tiny cubic zirconia stone that has a street value of maybe a penny... I didn't respond to the ridiculous accusation, and after he huffed and puffed with another lady that works there they agreed to replace the stone free of charge, which I was thankful for.

Well, we got the ring back a week or two later, and my wife wore it for about 3 or 4 more times... and 3 more stones have fallen out of it. My wife doesn't wear this ring for work (she's a veterinarian and dogs would try to eat it, which is dangerous), only the wedding band, so this is a brand new ring that has been worn "maybe" 5 times at most.

So, obviously I've been sold some junk ring, my wife even commented that it didn't look like the picture (we ordered this from a big book they have), so I'm not even sure it's a new ring. There was no paperwork from the place we ordered it from, so honestly who knows what we bought and from who.

Anyways, as I don't want to deal with these people again after the insane accusations we got the first time, we are just going to trash the engagement ring and she'll find another one. But I wanted to leave a review for our experience so everyone knows to watch out for this place. If you order from their "book", ask questions about where the ring is coming from, warranty, etc. Or better yet, just don't risk it and shop somewhere else!

One star because I have to, so I'm giving the one star to the friendly dog, not to the...

Had rings custom made for a wedding, brought in everything needed to make the rings and was told about a month or so. Called to check on them and was told that I was pushed back because of other orders that came in. Took so long to get rings we almost had no rings for the wedding, finally got them 1 week before the wedding. We also had them rhodium platted, and the planting wore off. Took to another jeweler to have them repair it. At one time they were really good and Took real good care of their loyal customers, but it really upset us that we brought in everything needed to make these 7 or so months before we needed them and we kept getting pushed back more and more and more. When we got the rings we were not exactly thrilled before they looked rushed, we had them engraved and the engraving is not stright either, very disappointing because they were very good. Was told one price at one point then came in to pick them up and it was $200 more, didnt bother to even bring it up becaise we needed these rings for our wedding. Asked for an appraisal also and gave our address, still haven't received it...

For my birthday this year, I wanted to have my grandmothers 1950’s ring restored with he white sapphire stones replaced with diamonds. The ring had been worn continuously since she got it in the 1950’s until she died, and I haven’t taken it off much since I got it when I was 13, so needless to say, it was badly beaten. One of the stones had gone missing 5 years ago and the stones were so beaten that a jeweler once told my mom he couldn’t tell what kind of stone was even in the ring had we not known. Williams Jewelry is right by my parents place and was one of the places they went for an estimate. They had a very reasonable price and had done good work for my dad before so they went with them and we were not disappointed! They built up the prongs and put in the diamonds we wanted, added more gold, and just made the ring look brand new. I cried when I got it and couldn’t be happier! I’ve received so many compliments on it since from people who have seen me wearing it for years. My grandmother would have been so proud of it. Thank you guys for taking good care of one of my most prized...