PHONE TECH — Local services in Decatur

Over the past two years, I have used this company to repair my cell phone and had never had a poor experience. However, today was the first time I worked with the manager of the store and was highly disappointed with his professionalism, or lack thereof and his unwillingness to issue a refund for a phone battery that I purchased on behalf of a friend. This business owner, offered to issue me a $10 refund despite the fine print on their receipt stating that a 75% refund would be issued on any item if returned within 30 days....only 3 days had passed since the initial purchase. Once asked why he was not willing to adhere to the return policy on the receipt, he stated "There is a labor charge." After this information, I offered to remove the battery from the cell phone myself. He then responded by saying there are other fees as well, but he never articulated what those additional fees were. He lacked professionalism, customer service, and business etiquette. He insinuated that perhaps my friend did not have either of the chargers she attempted to use actually contacted to the outlet. This quasi-business owner/manager does not value the customer and from my experience is a thief and a crook. Please spare yourself and take your...

I had a completely busted phone and display, and the guy took really good care of me. Replaced the screen perfectly, put a screen protector over it as a courtesy, even taped up the back of my phone which was also shattered. No issues whatsoever with the phone now, back to working condition, and only cost me about 1/3 of what a new phone would've cost. And he was really nice and personable, excellent customer service. A pleasure all around. And I was really nervous because sometimes phone techs are giant scammers, but this guy is honest and cares about quality repairs. When I called him, he competitively priced the repair to beat out other stores. He is simply interested in doing his best business. 11/10 would go back (but I'm not trying to smash my phone again so hopefully I don’t have to. But if i...

Phone Tech is awesome, hands-down one of the most reliable places in the area for phone and gadget repair. I've had my iPhones serviced a couple of times in the past, and they are extremely knowledgeable and offer fair prices for the repair. What really impressed me was the fact that they are honest about their limit of knowledge and expertise. I took my girlfriend's old gaming PC there once, and the staff member who took the PC admitted he wasn't the best person to do the job, but he would give it to another staff member who was more knowledgeable about PCs. This honesty is incredibly important and frankly often lacking in the electronics service industry these days. I am always pleasantly surprised by their depth of care and their work ethic, and I would wholeheartedly recommend this repair shop...