Slumberland Furniture — Local services in Delavan

GM Jason, has zero customer service. I purchased a product from Slumberland in Delavan, WI three weeks ago. Yesterday, at 11:45am, I received a phone call from Slumberland, confirming if I would be available for my new product delivery between 3pm & 5pm the next day. I confirmed that I would be available, but would need a 10min “heads up” phone call before the delivery, so I could leave work and meet the delivery drivers at my home. The following day, around 4pm I received a phone call from Slumberland. Only to be told that they would not be delivering my new product, and it would have to be delivered the following day. The problem is, I had already made arrangements with other people to also be available between 3pm, and 5pm, to help me get the furniture into my house. When I had received the phone call about the cancellation of my delivery, I asked the employee, can you please figure something out? Slumberland called me a day in advance to confirm the delivery, and I’ve already made arrangements. I was told a manager would be contacting me shortly to help solve the issue. Shortly then after, I received a phone call from Jason, GM of Delavan, WI Slumberland. Jason proceeded to apologize and say my product was not going to be delivered due to an employee walking out on them. With my product the only one left on the truck. I proceeded to explain to Jason how upset I was and that it was unacceptable business ethics for him to tell me about another employees work issues. I continued to explain to him that it was also unacceptable business ethics to confirm a delivery with me over 24hrs. in advance. Only to call me in the middle of my delivery time to tell me I will not be receiving my product. Jason continued to respond with no solution other than delivery the following day. I continued to respond telling Jason the delivery the following day was not an option for me. I then asked the GM why he wouldn’t take matters into his own hands then, and deliver it himself? I told him I would be home all night. Jason proceed to respond and tell me that I was a TERRIBLE CUSTOMER, and that he would rather refund me all my money, in full, instead! This was my First furniture buying experience ever! I was so struck back. I could not believe what I was hearing. If I hadn’t already waited three weeks for the product, and wasn’t in desperate need of the product I purchased from Slumberland, I would have happily asked for my money back. What terrible business morals and ethics Slumberland! Even at the highest level of management. Here’s a word of advice for the future. It won’t cost you anything. Under Promise. Over Deliver. Apparently, at Slumberland, it’s the customers fault when Slumberland can’t follow through with their end...

I was excited to order a new La-Z-Boy power rocking recliner for the arrival of my second child in the fall. I placed the order online and noted that delivery to my doorstep was free compared to picking it up in store. I opted for delivery as I’m heavily pregnant and it was free. The recliner actually came sooner than expected (by several weeks) and I set up delivery.

As we are temporarily in an apartment complex, I was told that the drivers would not bring it inside and it would be dropped off like a regular UPS package - it would’ve been fine as my husband would bring it in, though there was rain in the forecast and he wouldn’t be home for hours. The drivers came earlier than expected as it was the “first off the truck”. They were incredibly quick to just drop it off at my ground-level apartment, grab my signature, and inform me that it was an extra fee to bring it inside and assemble it as the “full service” option that was not available online and only in stores (as the guy told me). I told them that I then had to muscle this massive box into the apartment while 33 weeks pregnant, rain in the forecast, and my husband not getting home for at least 4 hours. I was simply told “just cover it with a bag!” and off they went.

The delivery drivers were quick to dismiss me - I was simply asking for them to bring it over the threshold to help my pregnant back out…but also avoid it from getting wet with the projected rain. I wish I was informed properly of the delivery process before purchasing. It almost would’ve been better for us to pay for the extra fee online to pick up in store and have my husband go through all this hassle than to be greatly disappointed in the overall process and risk injuring my back while pregnant.

This was our first time going through Slumberland as we’re new to the area and now I’m questioning if we’ll use it again for when we move into our new house...

So unfortunate! We’ve shopped here several times and all of our experiences have been very good until recently 😩 Honestly, I wish I had reviewed them previously…so many great things to say, but after our furniture was damaged in the tornado that hit our subdivision in June 2024 we had to replace it. We loved the quality of sectional we had previously bought here so we went with the same piece again. Unfortunately, from delivery in July 2024 until now, almost March 2025 they have been a bear to work with. We have been nothing but patient and kind while trying to receive help month after month after month. One piece of the sectional was damaged when we got it (possibly during delivery - as we paid for delivery and we ended up needing to help the boys that were doing the delivery). We paid extra for the protection plan. (You’d think that was smart, but it turns out it isn’t.) The store in Delavan and the company that does the repairs don’t work well together to see that the customer is taken care of. Instead, we’ve spent MONTHS mediating whose job it is to be responsible for fixing our leather couch! Seven months into the process and only ONE of the TWO damages have been repaired. Now the store isn’t returning my emails and has basically ghosted us. The repair guy that came out to fix the one problem even said I was too nice and basically insinuated that maybe if my husband has a more firm voice I should have him call…that we might get a better response from the store! I don’t recommend buying their protection plan as it ties your hands in being able to hold the store accountable for any problems you may have with their furniture…yet, it doesn’t seem like they are willing to be held accountable anyway. Very sad! Customer Service when needing repairs to their products is awful. picture of the damage (looks like it’s from a box...