KFC — Restaurant in Delavan

Worst kfc ever!!! Just moved to this area and have been craving kfc for far too long. Went at 8:15 pm on a Friday and ordered a family meal deal that came with 2 large potatoes just to find out they didnt have any. Ordered extra crispy just to find out they only had 1 breast left and the other would be original, but that was all the breasts they have. I always pay for the breast upcharge to change thighs out, we dont want them. Also had to ask for the gravy that came with the meal.. " oh, u want the gravy?" Well I cant have potatoes, cant have breasts, cant I have 1 thing that comes with the meal? Also asked her to change the coleslaw and she said, " well this 1 time I will" like she was doing me a favor. Oh, and called ahead where said they were open until 9 when it states 10pm. Also told at 9:02 the previous night that they were closed when the website states 10pm. Terribly mismanaged...

The KFC in Delavan, WI is decent and the staff is good, but there is one employee in particular that stands out among the rest! I just found out her name is Betty! She is always so sweet and friendly. She just seems like a genuine person, and she ALWAYS gets my order correct, and in a timely fashion. I could be having a horrible day, and I know that if I stop there and she waits on me, she will turn my frown upside down. Everyone in my family loves when she is working! Customer service is not what it used to be, so Thank you Betty, for doing such a great job and always having a positive attitude with your customers! We...

We ordered a tea with equal. However, the tea was unsweetened. But I didn’t mind this! I work at a fast food place so I can understand :) BUT, once we reached the window, a girl handed the food, barely looked at us, and said nothing. We sat for a moment before assuming that our order was complete. Then we drove off. I can understand how busy people are, but communication and eye contact are very important in a service place. Because you WANT customers to return because of the good service they experienced at their last visit. I hope that management can speak with their staff about maintaining eye contact and working on...