Kunes Chevrolet of Delavan — Local services in Delavan

SUMMARY: Unfortunately, this place was a waste of time, their pricing is dishonest, and not what they state online, with added 'maintenance and reconditioning fees' which is pretty laughable based on the poor exterior condition of the car upon arrival and inspection. (Look at other reviews expressing the same complaint about tricky pricing and added maintenance fees)

Kunes have a 2020 Kia Sedona in stock and listed for $23,643. A reasonable price for this vehicle, thus I was interested and drove an hour to see it.

VEHICLE CONDITION Before driving an hour to see the car, I asked in writing, if there are any dents or scratches on the exterior and if there are any defects, damage, or stains on the interior. I'm not expecting a perfect-condition 3-year old car, but I am expecting full disclosure for the sake of building trust in this potential purchase. The saleswoman claimed the vehicle was perfect inside and out, and it was in fantastic condition.

Vehicle condition upon arrival and inspection: -Interior was wiped down, but wasn't even vacuumed. No big deal. It is a used car, after all, and I can do the basic cleanup myself. -There is a stain on the second row seat. Again, not a big deal. It is a small defect I can live with, but would have been nice to know about it, and impossible it was missed if the vehicle was actually detailed in preparation for sale. -Cup holders showed damage/wear and passenger door panel is scuffed. Not deal breakers, but things easily identified and should have been disclosed.

Vehicle has a push-button start with a smart key. Dealer had only one key for the vehicle. Replacement key with programming costs $400. This was not disclosed.

The exterior of the vehicle is black and very easy to see defects. -The front end is all scuffed and scratched. The vehicle needs a complete paint correction process. -The passenger door was heavily scratched at least 3-4 times and filled with black touch-up paint. -There is a dent in the driver's door right at the body line below the window. This is not a PDR-type of repair. Sales reply was 'a body shop can fix that', meaning 'you're taking it as-is'. No problem. Just would have been nice to know about a dent that will jump out at you every time you are walking up to drive your new purchase.

PRICING Sales would not discuss pricing until we filled out a credit application. Not sure why since the vehicle was to be purchased with cash and not financed. After completing the application, sales came with the price sheet which consisted of: -vehicle $23,643 -maintenance and reconditioning fee $1,299

I have never seen a 'maintenance and reconditioning' fee on a bill and was told it was the amount of money that was put into the vehicle to repair it and bring it to sale-worthy condition. I asked for the details and itemization of the $1299 maintenance fee and was refused. Considering the lack of vehicle interior detailing, poor condition of the paint/exterior, and lack of justification for the $1299 maintenance fee, I couldn't justify purchasing the vehicle and the lack of disclosure and transparency was rather disheartening. I have not purchased a vehicle since 2019 so I don't know if this is the new standard of service for car dealerships doing business in the post-c0v1d world.

So, overall, this is not a $23,643 vehicle and actually price is $24,942, with the $1299 maintenance fee, which they would not tell you until you walk in through the door.

We declined the offered price total, thanked sales for their time, and prepared to leave. Sales urged us to wait a moment so the general manager could come over and talk to us. Sales walked over to the general manager's desk about this matter, possibly to discuss a price-break based on our concerns with the exterior condition of the vehicle and the cost of replacing the missing key. The general manager did not even stand up or approach us and, in a loud voice from his desk, simply said 'goodbye'.

Not the customer service I expected from the general manager, but maybe, it is a sign for the better and to...

Good Car, Bad Service, and a Side of Hunger

If you want a good car wrapped in bad service and served with a sad vending machine snack, Kunes Chevrolet Cadillac of Delavan is your place.

Before the test drive I noticed the rear bumper was hanging off. The team member noticed too, promised it would be fixed, and even took it to service after the drive. Later I learned from a text that all they really did was wiggle it, shrug, and call it good.

Then came the credit card stunt. They pitched, “Sign up for the GM card and save 250.” What they didn’t say was they’d quietly charge 1,000 to the card, lower the loan by 1,000, and toss in the 250 like it was a gift. So now you’re holding a shiny card with a 1,000 bill but hey just pay it next month right

At signing I noticed the bumper damage still wasn’t documented. I pushed hard, saying “This needs to be in writing.” The team member vanished, came back, and said the service department was gone for the day but they’d email me Monday. Of course, they didn’t.

Then came the extended warranty pitch. They made it sound like I had to buy it now even though the car already came with a factory warranty. The story they told didn’t even require an extended warranty and I pointed out you can buy one later anyway if you really want to and save yourself $100 or more on the monthly payments. They even offered prepaid oil changes… on an EV. My wife had to remind them it was electric.

We were stuck there six hours from noon to six. One bottle of water was offered. Every time we stood up to leave to get something to eat, they said “almost done.” We finally split a sad vending machine snack to stay alive.

After the sale the bumper saga somehow got worse. Kunes told me I didn’t have to drive back and could go to Bergstrom instead. So I did. Got an estimate. Sent it back. Then came weeks of vague emails telling me to file a claim with GM, bring it back, or… something. Nobody seemed to know.

Finally after 41 days of back and forth, I added Thomas at Bergstrom to the email chain. Thomas, acting like an actual professional, got it fixed under warranty in one day and made Kunes look like amateurs. Whether he even talked to Kunes or not didn’t matter. Bergstrom got it done.

The final text I got from Kunes summed it up:

“It doesn’t sit correctly. Nothing mechanically wrong. Plastic is slightly warped. Maybe check with GM to possibly replace it.”

In the end the car is good but everything else was a mess. Kunes gave me a story to tell at parties but not in a good way. If you go bring snacks a gallon of water and a financial advisor. You’ll need all three.

I’m sure their reply is already queued up, a heartfelt “We’re very sorry… that’s not what we expect… call us to discuss further,” fresh from the...

purchased my used 2023 Jeep Wrangler Monday June 17th, 2024. My salesman, Ricky failed to inform me that there was no spare key, no owner's manual, no hardtop and door removal kit. Once I got it home that night and under closer inspection, I noticed 3 minor paint chips that I wanted touched up before they applied the $2000 CermaPlate protection I paid for! I sent Ricky text with pics less than 24 hours with no reply. Day 3, I call Ricky who tells me I should have negotiated all of this before signing the contract! That he'll get a quote for the spare key & paint chips and let me know how much it will cost me!! It's now June 27th and SILENCE! Haven't heard from him or Josh Pryne, the finance manager who I've also called MULTIPLE times! Spoke with him Saturday 22nd, he PROMISED he'd call me with answers by noon on Monday! It's now Thursday and still no call. Every time I call, they're either off or unavailable. Called Monday at 4pm and left a message for Jason, the General Manager. He finally returned my phone call Thursday June 27th. He tells me that they'll fix the paint chips and see if he can find an owner's manual and door/topper removal kit?? That I will have to pay $285 for a spare key. I think a dealership like Kunes could cover this for the customer, but apparently not. Kunes clearly needs to train their employees from the top down on what good customer service is, to follow-up with their customer issues in a timely manner. After this experience, I've heard from SEVERAL people who have experienced similar Terrible customer service with Kunes! A dealership of this stature should try to go above and beyond to please their customer. You have a good experience, you come back and refer friends and family! You have a negative experience, and you let EVERYONE know not to buy from Kunes! WORST CUSTOMER SERVICE I've EVER received! I do NOT recommend purchasing a vehicle through this dealership!!...