American Furniture — Local services in Delran Township

If you want your yard to look like the dump then choose this place! American Furniture Design in Delran NJ. I don’t even know where to start. Put a reclining sofa on layaway. Went there weekly to make payments, every week we were either being asked when were we going to make the final payment and when we do they will put the order in for it to arrive to the store. Made the final payment on March 20, 2019 then told the couch was OUT OF STOCK and it will take 10 days and arrive by April 1, 2019 to the store and they will CALL me. Well I called April 2nd and was told it wouldn’t be in until the 3rd or 4th now. So on April 4, 2019 I decided to stop there on my way home since I haven’t heard anything about the couch. Oh wait did I mention the couch came in and NO ONE called me! Noooow the fun part. They were delivering Saturday the 6th. They gave me a 9am -3pm time window, really?!?! 6 hours! So the delivery company called and arrived by 10:15am. Ok I was happy about that. But then they put the sofa where it was supposed to be and left the huge 8 foot box in the middle of my driveway, the salt bag that’s to reduce moisture, the plastic wrapper it was in everywhere’s! I NEVER in my time had a horrible delivery service like this that leaves your yard such a mess, especially after paying $75 for delivery! Called the store up and they did nothing for me! I will never...

They were nice in the beginning until the delivery of my furniture. I was told that my furniture will be delivered between 10am & 1pm. The delivery guys came to my house at 8:30am which I wasn't expecting. The delivery guy calls me and says I'm outside. I told him that I wasn't home and my delivery wasn't suppose to come until 10am. The guy says very rudely "I'm leaving and going to PA and I'll be back whenever I get back" . I called the store they told me that the delivery guy will try to be back as doon as possible. To make a long story short they didn't come until 4pm which was a huge inconvenience. They left all the empty boxes and trash on my grass. After they left I called the store to complain about the delivery and how rude their drivers were. I also told them that my bed was too high and if I could exchange my boxsprings for the low profile boxsprings. I was told that the drivers are contracted and that they would come to pick up my boxsprings, they would order the low profile boxsprings but I would have to pay for another delivery charge. I told them that I would come into the store to discuss it. I did go up to the store and spoke with 3 people in person. They were very nice and put an order in for new box springs. I wouldn't have to pay for...

Bought a sectional and mattress from this location a few weeks ago. Great salesman, they didn't bother me at all while I was looking. Found an amazing sectional at a great price pretty quickly. Then we happened to find a mattress that we loved at a great price too. Quick and easy checkout. They had the items shipped to me in about a week. The delivery guys weren't bad but I did see bad reviews and I understand why. They seemed to try to get everything done quick and weren't the most throughout. They set up the couch and mattress but cleanup wasn't the greatest. A few pieces of cardboard here and there. They also left a label on the couch that I found later that night. And they also weren't the nicest smelling guys (my house smelled for a few hours after they left). One of them accidentally kicked my TV moments after I asked him to not hit it. There was no damage so I was OK with it. However despite this I would still go back and recommend the place - great salesman, great selection, good quality furniture, low prices, and decent...