University Behavioral Health of Denton — Local services in Denton

RUN! I had to give 1 star to write the review but if I could I would put them in the red. My daughter has unfortunately been there. She has PTSD and the staff does not know how to treat that. They just want to prescribe all of the kids Zoloft. They put almost all of the kids on it. My daughter told me that almost all of the kids are taking it. Kickbacks for number of prescriptions written for the Doctors and the hospital?? The staff is terrible with a few exceptions. The staff has forgotten to give her prescribed medication, falsified her nursing assessments, lied to me and my daughter about her treatment, care and Keyote that works on both unit 4 and 5 told my daughter "he abused you because he loved you." My daughter was angry with him and so was I. That is called victim blaming and is causing my daughter to have a set back. She now feels like she has to defend herself and prove that she was abused. She even tried showing him her scars. After I complained he gave a very insincere apology to my daughter. The head or charge nurse I made the complaint to about him gave this excuse "He's from another country. Where he is from they beat their wives and children out of love to make them better people." "It's a cultural difference." WHAT?! He's in America treating abused American children! If he still holds onto that type of thinking he does not need to be working with abused children. He is still working there now. Regina seems nice at first. Ask questions or challenge her about my daughter's medication and she becomes defensive and then treats me and my daughter indifferently. Parents -ASK about your child's nursing assessments that they give twice per day. I caught Keyote exaggerating my daughter's assessments! He wrote down that she had an 8 for anxiety and a 6 for depression. That was well above what my daughter has been telling everyone. Do they do that to prescribe more medication?? Be able to keep your children in their facility for more money?? Is Keyote trying to get back at my daughter or me for reporting him for telling her the abuse she received was out of love? You can draw your own conclusions. There are a few nice staff that really do care. The rest don't care, don't do their job, ignore complaints, lie and falsify medical records! That is illegal! Falsifying medical records is called Medical Malpractice and it's a crime that can be criminally prosecuted. Think about it.. the higher your kid is rated for depression or anxiety the higher chance that they will be prescribed medication! Also it will affect how they are treated by the staff who reads their charts and last but not least affect their discharge date! If they still appear on paper to be having high rates of depression or anxiety then they can keep your child (for more money???) and you cannot take them out against medical advice based in inaccurate information on your child. A charge nurse admitted to me that Keyote has received complaints before and continued to excuse it as "cultural differences". UBH KNOWS that their staff is sub par and continue to allow these "mistakes". At UBH the left hand doesn't know what the right hand is doing. They don't know how to treat the patients except to stick them on an antidepressant and other medications. There are a few staff members there that really care and I want to give them credit for doing that but the rest of the staff is terrible, poorly trained and just don't really care or try to make a difference. If your child ends up there for some reason watch every single thing that happens to your child. Do not trust that UBH will do right by your child. Know everything that is in your child's chart. Check up on them every day, ask what is on their nursing assessments and then ask your child about it to verify that it is correct. Ask questions and let them know you want to stay informed about everything!! I bet the good ratings on here are...

I'll be honest here, i've been here which seems to me like a lot. I recently went my third time which is fine but gets mentally exhausting. The first time I went I was in the women's unit, and it was okay it was chill, at the time they called it a "trauma unit" but for women you know? but that was in August of this year, and things change. every time I get admitted i'm asked if I want to be in that unit but I say no, now here's why since I never explained to any staff or the therapists there. now I was on Unit 6, its alright not the best but also not terrible either, now I feel like if i'm not in a calm type unit or something ill lose it. i've been in PICU before in another facility and it just really tested my anger which I don't like. Now the reason why I was fine with being on unit 6, is cause I find it easier to try and cope with my own trauma from males. I need to not be so scared of them which is why I probably keep going back, but it's also my ONLY safe space I have, which people dont understand that. I'll say there's been some things thats concerning as hell on the unit but I mean all I can do is cope the best I can, the staff do the best they can but I find it concerning when staff start yelling at each other. if you're that stressed out that you're taking it out on your OWN coworkers you seriously need to take a PTO and go talk to someone. now ill admit it, some of the shit thats happened there has really pissed me off but I mean all I can do is write grievances and hope it gets resolved. i'm sure ill probably end up back soon. (I almost ended up back today by accident) sometimes its hard to go from a safe place where you know you can't harm yourself but then you go to a harmful place where you know you can do some harmful things, I know I need to do something more then to just keep coming here which is why i'm currently thinking on going to a residential type thing but a month to three months seems terrifying to me... I kinda wish I had more information before I left, but maybe I should've stayed one more day... you really don't know for sure til you end up back at home which is scary.

but Amber in unit 6 is like hella cool and other dude that works with her is super chill. (I ain't gonna even try to spell it and mess it up but im sure they know.) amber is like the only one that is actually truthful to us and doesn't lie to us. I really appreciate her and the guy that normally works with her. he's pretty funny too. it's nice to know they actually enjoy their job. there are other people that are chill af and that actually care but I can't remember their name at all. I know they work night shift but I appreciate them a lot. especially the night nurse that chatted with me in my room, that meant a lot, Its just hard for me to show emotion towards it.

one of the therapists that laugh a lot is the funniest ones, id totally go just to bug her. i'm glad she's in unit 6 though.

oh also the apple juice is good, W stuff and them goldfish. lol but seriously tho, keep yourself busy there if you have to, ask for a notebook to write in or bring word searches or ask for coloring pages. they have chalk too so do what you can to keep yourself occupied and able to motivate yourself to take meds and go to group.

(also I would make sure you don't give anyone your shoe laces, I did that once and staff stole em at another facility so now I give my shoes like I don't even want em on me) remember it gets cold so bring long...

I went in January of this year and had a life saving experience in the trauma program. At the time, I was not ready to divulge into my trauma completely but just needed stabilization. I returned in December and what started out as I remembered, quickly went downhill. The individual therapists there are great, and the only reason I am giving 2 stars. The groups are boring and repetitive. They are more of a lecture style group than any sort of involvement or problem solving. Or you sit and listen to everyone else’s problems (The therapists don’t interject to tell them they’re talking entirely too much) and you don’t learn the skills needed. The art and creative groups are truly lacking. The “creative” groups are more of meditation and standing outside. There are almost zero art supplies other than a bucket of crayons, which I learned the first time so I brought my own this time.

I have seizures and was neurologically cleared by my neurologist who sent over a letter confirming so prior to admission. It took over a month just to even get approved to come due to insurance, but I thought it would help me again. A week into me being there I had 3 non-emergent seizures and was brought to the ER even though I told them there was no need for me to go. Ok, no problem. Once my seizures stopped in ER I expected to return to UBH to continue the trauma program. They told the ER doctor they didn’t want me back! They wanted to transfer me to an EMU - since I’m from out of state, no EMU would admit me anyways bc of my insurance AND I told them it was completely unnecessary bc I have had seizures for 14yrs and I know my diagnosis very well. Bc I refused to go to EMU, the ER made me sign an AMA form. I was then left in a state & hospital With my service dog where I am not from (8hrs away), with no phone, belongings, etc. I finally was able to use the ER phone to call my family only to find out UBH NEVER contacted my EMERGENCY contacts!!!!! My family had NO idea i was in the ER. I tried To book a hotel room but without an ID I wasn’t able to check in anywhere. A friend of a friend who didn’t even know me had to drive over An hour to come get me, bring me back to UBH to get my belongings, only to find out the medical staff/doctors did not even communicate with them that they wouldn’t be taking me back in! It was trauma to my trauma, and my Outside therapist has Tried calling several times to see where the breakdown was with zero response! They refused to return her calls! My family drove over 8hrs at 3am to come get me bc I had no where to go bc UBH essentially just LEFT ME THERE with NO ADVOCATE. What mental health and especially TRAUMA facility does this?!

Aside from all of this, they allow untrained, emotional support animals into their facility. These dogs are essentially just ill behaved pets That they label as “service dogs” who set a terrible example for actual trained service dogs who mitigate their handlers disability. Comfort is NOT a task.They were running loose in the building, eating from the table in the dining room, pooping on the floor And growling at other patients!!! Absolutely ridiculous.

I am SO disappointed in UBH as i trusted them, only to find out they are just like every other mental health facility...they only want your money and nothing else.

Dr Colin Ross has a great program, but he should seriously considered opening his OWN hospital that doesn’t have such poor management...