DJI Colorado — Local services in Denver

I spent $10,500 on a DJI Matrice 300 RTK demo unit, and the experience was far from professional.

On the day of the transaction, everything seemed fine until after I paid. The drone was displayed alongside the batteries and charger and assumed were included. However, once the payment was complete, they handed me an older model charger and batteries instead of the ones shown. They explained, only after the fact, that what was displayed was not what I was actually purchasing.

They also mentioned that the rear-left light was damaged but assured me it would be replaced. When they brought out the drone in its case, it was missing most of the accessories, including calibration plates, prop holders, the remote strap, and necessary wires. It was essentially just the drone and its stands—far from what I expected from a demo unit.

The follow-up process was even worse.

I was told to bring the drone back the following week, which I did, but they weren’t ready. They promised to call me the next week, but that didn’t happen either. After several calls and being told to wait another week each time, I finally went to their location a month later, only to find they still weren’t ready.

When I spoke with Thad and requested a refund, he informed me that they don’t issue refunds on “used” drones. Suddenly, he had all the missing parts available but claimed I would need to wait yet another week to pick up the completed package. This lack of accountability forced me to dispute the transaction with my credit card company.

What’s more concerning is their misleading branding.

While they don't explicitly claim to be a DJI authorized dealer, they surely do present themselves as one, but they are not listed on DJI’s official website as an authorized dealer. This was a significant reason I initially trusted them, and I feel misled. Like wearing a police uniform in public knowing that you aren't a police officer.

Thad also referred to the drone as “used,” but there’s a big difference between a “demo unit” and a “used” item, especially when buying from someone giving the impression of being an authorized dealer. Considering the small discount of just over $1,000, this purchase fell far below expectations for both the product and the service.

In summary: This was a disappointing and frustrating experience. I expected professionalism and transparency, but instead, I received poor communication, false advertising, and questionable business practices. Proceed with caution if you choose to deal...

Need your drone repaired? I strongly advise you work with DJI directly and avoid these clowns. Their standard repair time for what should be simple fixes is 7-10 business days. In comparison, if you sent it to DJI directly, their average return time (including shipping back and forth) is 8 calendar days. More importantly, pricing is vague and inflated with DJI Colorado — charging $65 just to diagnose (even when you both know exactly what the problem already is) and make that $130 if you need your drone any sooner than 7-10 business days. This is in additional to the $270/hour labor fee for fixes, plus parts. In contrast, in sending my drone to DJI directly, I’ve been quoted $70-90 TOTAL for an arm replacement — saving myself over $200.

I was also very unimpressed with the lack of professionalism and transparency that William Sisk, the operations manager, displayed in our email exchange — screenshots below. I had to pry him for information that should’ve been provided in initial answers. Shocking that this is who ownership has chosen to...

I have two DJI drones, a Mavic Air and a Mavic Mini 2. The Mavic air has been grounded for several years, as I couldn't get the app to work, and I had a broken propeller that I was told there were no longer any replacement parts made for it.....

I crashed my Mavic Mini into a tree last week and had to drive 5 hours to Denver to probably buy a new drone. (Again)

When arriving at this store, I was greeted by William, who quickly brought out Alex to help. They helped me download the new, correct app to get my Mavic Air flying again, and scrounged some propellers from somewhere in the back, and Alex taught me to change them out.

Alex tested the batteries and made sure my old Mavic Air was ready to fly. Thank you!!

Then William told me how to send my Mavic Mini 2 into DJI for repair and how long I should expect it to take to come back.

I walked into this store grudgingly expecting to drop $1,000 on a new drone. I left with my old drone fully operatioal without spending a dime.

Thank you,...