Elements Massage — Local services in Denver

I wasn't wowed by anything at this location - the greeting when I walked through the door, the massage itself, the ambiance of the spa. The biggest reason for my rating is the fact my "hour long massage" was cut short between 5 and 10 minutes - I noted on the clock present in the room that it began after 5:30pm and ended before 6:30pm. When you're literally paying almost $2 a minute (not including tip!), that makes a big enough difference for me to feel like I'm getting the most out of my money. I would prefer to book at a different studio for my next massage.

Update: I received a follow up message regarding my feedback and was informed: “Here at Elements, the session time includes 5 minutes in the beginning for a quick consult with your MT, time for you to get on the table, and 5 minutes in the end to get off the table and for any recommendations from your MT. So ultimately, it is 50 minutes of hands-on work.”

That’s great information to know now, but doesn’t feel like it should be a hindsight discovery. I’m unsure if this is a standard practice within the massage industry, but it feels deliberately deceptive in some way that it isn’t spelled out on the website more clearly the actual amount of bodywork performed. There is small note upon booking which states: “Includes time for consultation and dressing.” The notification however is rather meek in its appearance - small & easy to overlook; it’s completely non-descriptive that the massage doesn’t actually last for the entirety of the booked session; and is only shown once before you book the appointment, but never appears again, like in a confirmation email.

The assistant manager, Meredith, offered me a complimentary massage for not being entirely satisfied with my experience at their studio. I did end up declining the offer, however such a gesture of goodwill drastically improved my image of this location from our simple...

My kids gave me a gift card for Father’s Day but it had been a long time so I called in advance to make sure they would still take it. They said no problem and I set an appointment. When I arrived, I showed the gift card to the receptionist and she checked it and sent me in. I said, “We good?” She said yes. I had an excellent massage therapist, Dani and I intended to send my wife to see her because she was so good. When I went back to reception, there were two young ladies and I told them how great it was and gave Dani a nice cash tip. The young lady that checked me in said there was a problem. The gift card has been used. Not once, but twice by a guy named Nathanial. MY GIFT CARD HAS MY FULL NAME ON IT. They both said it was too bad and they were going to charge my credit card. We went back and forth, and they never quite understood that if it had been used twice already, it was a problem with the system. The system is archaic with a card number that is just typed into a computer. I’m in the gift card business and this falls well below industry security standards. The last thing they said was , “I’ll do some digging and see if we will need to charge your card” The last thing I said was, “Don’t charge my card”. It’s too bad because I was feeling twice as tense as I went in after they confronted me. Waste of money. Also costed an excellent massage therapist many...

The message was fine. I ended up getting a membership here for two months because my back was messed up. Two weeks later I realized it was a pinched nerve issue (not a result from the message), so I called to cancel my membership. The call was on Oct. 9th and I thought they were understanding as they said they would cancel my membership no problem. Come December and I see a charge on Dec. 1st for the monthly membership fee. I am a bit mad because I thought I had cancelled this. I call and they say I didn't come in to sign some "membership cancellation form" which I was completely unaware of. So I search my credit card history and it looks like they charged me both for November and December even though I cancelled the membership in OCTOBER but they kept charging me over this form scam and now I have to go in and try to fight for a refund. The lady over the phone said that she has to run it by her manager. Go for a massage if you will but do not fall for...