CVS — Local services in Denville

0 stars if I could. This is not the first time I’ve dealt with this particular CVS in Denville and their incompetence. But today certainly is the last time because I will never use this pharmacy again. On 8/22/22 at 9:26am I received an automated message informing me my son’s prescription is ready. My son called me at 12:25pm to tell me that there is nothing under his name or birthday at CVS. I called the automated system and confirmed his prescription is ready. My son is 19 years old and was absolutely disrespected when he kindly asked “can you please check again ? My mom just said she got a message and checked with your automated system.” CVS told him nothing is here for you with your name or birthdate. I called the pharmacy 3 times. The first time I was on hold for 23 minutes and hung up. Called back and was on hold for 31 minutes and hung up, then the 3rd time I was on hold for 37 mins and someone finally picked up. No apology of course. I explained the situation to this rude gentleman, in the meantime I told my son to leave since they were not trying to help him at all, interestingly enough the rude gentleman happen to find the prescription. I asked for delivery since we wasted our time already, he told me that it will take 2-3 days. I said I have received notifications in the past for same day delivery. He says “you have care pass?” I answered “yes”. Then he said “well you have to pay up front with a credit card.” Now why didn’t he ask me if I have care pass in the first place? So he sent me a link. Not at all comfortable with inputting my credit card info. So I called my son’s father. My son’s father went and picked it up. Funny they were able to find it when a 46 year old man arrives to pick it up but not my 19 year old son. Not 1 apology through out this entire interaction! My son’s father even witnessed all the phones ringing and the entire staff was just ignoring the phones while he was waiting on line. The manager and the entire pharmacy staff should all be...

Worst. CVS. Ever.

This place has been horrible forever. The other day I went to fill a script there because my insurance company forces me to use CVS. I'm supposed to get 80 pills with my script. I'm the only one in line at the pharmacy and it takes them several minutes to notice I'm standing there. Finally they acknowledge me, but can't find my script anywhere, despite just calling me a few hours beforehand to tell me it was ready.

They search all over the pharmacy, but can't find my pills. Finally, they check the rack of bags that begins with the first letter of my last name. Eureka! My script is there! Who'dathunk?! Seems alphabetical order was not the clerk's strong suit.

So I finally get my pills, but knowing this place's well-deserved reputation, I count the pills before I leave. There's only 40 pills in the bottle, but the label on the bottle says 80 pills are inside. I return to the counter to let them know they shorted me 40 pills, but the Rishi Patel at the counter gives zero fvcks. He takes my pill bottle and walks in circles with it to pretend like he's actually trying to do something. Finally he just says to come back in three days to get the remaining 40 pills. Man, do I really have to come back to this place?

I laugh at him. "Just give me my money back," I say. "I'll get this script filled at a different CVS."

He refuses to refund my money, and clutches my pill bottle above his head like he's playing keep-away with it.

"So I walk in here, hand you $20 to fill my script, and I walk out with nothing?! Then give me the bottle back!"

He refuses. "Come back in three days when Shihti is on duty."

I get irate at this point and start making a scene.

Finally, he gives me back my bottle of pills, despite it being 40 pills short. Tells me to come back in three days.

I'm really looking forward to my return visit. Surely they'll swiftly rectify their screw-up and be apologetic and courteous....

Just awful. Chronically out of the most basic prescription meds and some pharmacy staff are incredibly rude. The rudeness is actually understandable considering every time I go there the same people are working and look like they never leave.

Last Friday my wife had a simple antibiotic prescription sent in. We received an automated text from CVS saying they received the prescription but it was out of stock. They expected it to be back in stock with 24 hours.

Seventy two hours later we still hadn’t heard from CVS. So, we called about it and CVS now says they never received a prescription from the doc. Given that they sent us an automated text 72 hours before that said they had indeed received the prescription, we knew they screwed up.

Given the text message evidence, you would think CVS would say. “Sorry! We messed up.” But you’d be wrong. The exact words of the woman on the phone at CVS was “Well, I don’t know what to tell ya. Call your doctor.” Then she hung up.

Do yourself a favor and just go to the...