KAY Outlet — Local services in Derry Township

Had a lovely experience here shopping with my boyfriend for my engagement ring. This is an exciting experience and the manager was so accommodating. We had actually visited several other stores beforehand including Jared and a local jeweler. However, none of them were as good as this outlet when it came down to prices and selection. The only reason I’m giving four stars rather than 5 is because I wish they had resizing on site. It’s sad to walk away without the ring and have to wait a few weeks to get it back. Especially when you live about an hour away. If you’re in a rush to propose, I do not recommend purchasing your ring through Kay. I know my boyfriend is waiting a little bit so I will still be surprised when he does it . So the resizing isn’t too much of a problem. The only way you can walk out with your ring is if your ring size is a 6 1/2. That’s the standard size and if your finger is bigger or smaller you have to say goodbye to your beautiful ring for a little while. However, we had a great experience here and I cannot wait to go back. They give you so many discounts you don’t even need to negotiate prices. You just go in and they already give you all the discounts you could need or want. We paid half of what the ring normally costs. Don’t be fooled though, everything is always on “sale” but it’s nice to know we did a lot better here than we would have at a regular Kay store. And my ring is gorgeous!!! Also I’d like to add I think it’s awesome they take a photo of the ring before they send it in to make sure you are getting the exact same ring back without any scratches or damage. That’s a great touch and I find it very professional. Way to go Kay,

• UPDATE** I have knocked off a star because when going to pick up the ring, the gentleman put the expensive Neil lane ring we had purchase inside a typical kay jeweler box. Upon returning, he said “sorry I didn’t know this was a Neil lane ring.” And gave us a replacement box. Like excuse me? Way to try to rip us off. Really angry about this. Too bad because our original experience was so lovely. You can really leave a sour taste in your customers mouth by treating...

Absolutely terrible time with Kay’s. Bought an engagement ring and had to have it sized. We got it re sized and it fit well. Bought a new wedding band and the ring did not fit well in the band, after 6 or so attempts sending the ring out to have the issue fixed the engagement ring broke and needed to be fixed. The ring was fixed and a new one was ordered in hopes to be here before our wedding. The new ring arrived and it was completely the wrong size and did not fit at all. Another new ring was ordered and did not make it in time for our wedding. Through the whole process we did not feel they knew how to fix the issue of the ring not fitting with the wedding band to fit right. There was a lot of I think we should do this or I think we should do that. A refund was offered but it was so low that it felt like a punch in the face. From now on I will not support Kay’s or any of the other companies under the signet jewelry umbrella. Do your small jewelry stores a favor and shop local and support small businesses. I will never recommend Kay’s to anybody quality and customer service is very lack luster and I hope no body has to go through the hassle I had...

Adrienne at Kay Jewelers has been my go-to jewelry expert for years, and for good reason! I started working with Adrienne when planning to give a bracelet to my girlfriend, who is now my wife. The experience was so positive that I knew I could trust her with something as important as our wedding rings.

Once again, Adrienne exceeded all expectations. Her customer service is exceptional—attentive, patient, and incredibly knowledgeable. She guided us through choosing our wedding rings, ensuring we found the perfect pieces to symbolize our love. Adrienne‘s attention to detail and genuine care made the experience truly special.

The rings are stunning—beautifully crafted and exactly as we envisioned. Adrienne’s personalized service truly sets her apart; she made us feel valued and understood every step of the way.

I can’t recommend Adrienne and Kay Jewelers highly enough. Whether I'm looking for a unique gift, a wedding ring, or an anniversary present, Adrienne is the one I trust to deliver exceptional quality and service. We’ll continue to turn to her for all our future...