Golling Chrysler Dodge Jeep Ram of Grosse Pointe — Local services in Detroit

I WILL NEVER EVER GO TO To Rae Laethum AGAIN!!! My wife and I were celebrating our 30 year wedding anniversary so I wanted to do something special for us and I set out to surprise her with a brand new vehicle so I called Ray Laethem dealership about a 2025 Buick Enclave on the phone and spoke to the salesman and he emailed me a quote over for the vehicle. I was very satisfied with the price, and proceeded to fill out the application. I told him upfront that I had excellent credit And he reassured me that my credit would only be ran only once through GM financial I said thanks cause I did not want my credit run all over the place multiple times with different banks so later that day I got an alert from the credit bureau that relate them had ran my credit Why did they run my credit so I called the salesman and he said that it was their policy to run the credit. On the table was a flyer talking about the Ray Latham advantage, which was a three year additional warranty that the dealership was offering for qualifying vehicles and business manager reassure me that this came with the vehicle. Oh, OK this is a good dealership. Over the weekend, I looked at the paperwork The prices were not the same. It was $1013 difference so that I called the dealership they kept me on hold for a long time so I drove up there wanted to speak to the business who wrote it up he looked over the paperwork and couldn't explain what the charges were. He said he didn't know what the additional $1013 was and why was the price difference Another guy came in and looked at the paperwork. He couldn't figure it out. Didn't know what it was so finally Will said he's the business manager and said that was $1013 for the Latham advantage plan that I bought I told him I don't know what you're talking about, you said they told me that this was complementary. He said it is complementary for the first 12 months and if you wanted it after that, there's an additional $1,013 I said where is the paperwork that says it is complementary where is the paperwork that I signed for and why is it just tacked onto the purchase price with no explanation and none of the paperwork he had no explanation for and said it was just an error that has never happened before and he's never seen it happen so after confirmed with several different guys in the building, he said that GM financial was going to credit my account when they update my credit report and I'm like that doesn't sound right so I just got off the phone with GM Financial they said that's not true. The dealership has to refund me the money for the warranties that I cancelled. I'm very disappointed in this dealership because the flyer is very misleading. It says 36 months it says nothing about it being complementary. It says nothing about an additional charge nobody ever explained it to me, nor did I sign paperwork for is my purchase prices inflated by $1,013. I will never go to this dealership again. I told Will that I was not satisfied this is NOT right and what is the procedure if I just wanted to turn his vehicle in and just walk away, he said that there was no cooling off nor could he rewrite the paperwork.

I don't know how many people this has happened to being promised to relay them advantage only to find out later that is actually tacked on to your original purchase price without your knowledge

I have two different sets of documents one that states the full price of the sale with the original price that was quoted to me in the email and then another price with the full quote of the sale that he told me is what they sent to the secretary of state. I'm like that's not correct. The secretary of state is supposed to know about every dime that I spent here. Why is it two different sets of paperwork with different purchase amount he couldn't explain it to me. that is just their procedure and how they operate.

This is a very manipulative way of disguising and offering a product for Free , but you unknowingly are paying for it!

For God knows ALL and sees ALL! I have called and left messages and...

I purchased a vehicle in January 2015 and at the time I was buying I asked for a warranty that was for at least 100,000 miles and bumper to bumper, meaning the same coverage as the 3y/36,000mi warranty. At the time of signing I was told that I was getting that coverage and for slightly over 100,000 miles. In November 2015, I learned, after needing a repair, that this dealer sold me a warranty that was not bumper to bumper as discussed but, in fact, there were significantly fewer covered components. Also, the warranty duration was to 80,000 miles and was a third party warranty (which was not explained previously).

Subsequently, I called this dealer for over a week in an attempt to speak with someone about the situation, but after leaving several messages for managers my calls went unanswered. I then went back to the dealer to discuss the situation and presented what I had learned to be the truth about the warranty they sold me. The assistant manager discussed the issues with the manager, then proceeded to explain/admit that it was a third party warranty, but the coverage and duration was what was explained at the time of sale.

Now, at this point I was prepared to consider this a lesson in buyer beware and would have been upset, but still would have sought to cancel that warranty, as I did. However, it was not until I called the warranty company while sitting with the asst. mgr. office and she heard them describe the warranty, that the dealer admitted what they did was wrong. I, then, asked for a full refund, but was only offered and given a prorated amount for the warranty I never used and did not request. I would have more easily settled for the prorated amount if they had been honest when I confronted them, but after what they did, the right thing to do would have been to provide a full refund.

Nonetheless, I made a complaint with Chrysler/Jeep headquarters, but they offered no assistance or follow up. They simply explained that it was a dealer issue and did not attempt to ensure their dealers are treating customers in a way to make them want to continue to buy a Chrysler product.

Fast forward to January/February of 2016, and I learned from my finance company that they still had not received a refund, prorated or otherwise, and the warranty company had not received anything canceling the warranty. I, then, had to send the signed cancellation documents to the warranty company myself and call this dealership again. I was offered nothing more than a less than sincere apology and was told the warranty was not canceled, as it should have been, due to human error.

In sum, I was never offered a full refund and it took this dealer over three (almost 4) months to issue the refund, a process that, reportedly, should have only taken 4-6weeks. I've since traded the 2014 Jeep Grand Cherokee because of this warranty debacle and due to an unresolved brake issue. (I did not buy another Chrysler product, but this should be of no surprise).

I will never recommend that a person purchase a vehicle here. The treatment I experienced was beyond poor and if I could rate them any lower, I...

I recently went to Ray Laethem to have the USB port changed in my jeep. My initial encounter in which they diagnosed the problem was handled by Alicia who was wonderful and excellent at her job. I then scheduled a second appt to have the new USB port installed. Shortly after the first service appt I noticed two new gouge marks in the trim to the side of where the screen is and sudden significant delamination of my sceeen. I mentioned the scratches when scheduling my second appt and re-mentioned both concerns on appt day. I was directed to the service manager Aleks who inspected the vehicle and then proceeded to tell me that they have never touched or removed the trim in order to access the screen. He continued to report that it was impossible that the marks were caused by them leveraging the trim to remove it because he spoke with the service department and was told it has never been touched or removed. I again mentioned my concern of the new marks and sudden significant screen delamination after the first appt and frustration with his inability to acknowledge what happened. He seemed to imply that I somehow caused the new damage myself and was unwilling to apologize or offer a solution for the damages. I corroborated my claim by mentioning that when picking up my car during my first appt, Alicia went to retrieve it but then told me the entire front screen around the navigation was popped out and it would be a few more minutes because they had to replace it. Aleks then proceeded to tell me that Alicia was likely lying to “buy some time”. At this point he was now implying that myself and his own service employee were lying about what happened.

After deciding to cut my losses with this impossible situation, I paid inside and then returned to my vehicle where I discovered that the trim around the screen was newly misaligned over the vents! This was brought again to the attention of the service manager who “reconsulted” with the service department and now decided that they did in fact remove it today. He continued to state that it was not removed the first day, only today despite previously talking with them and being adamant that it has never been removed or touched at all. The entire trim had to be leveraged out using a tool to then be popped back into place.

I am in complete disbelief at the blatant lies and inability to acknowledge a mistake. This entire encounter left me feeling manipulated, disrespected and frustrated. This is not how any business should treat their customers and I am extremely disappointed in Ray Laethem for allowing someone who treats customers in this manner to stay in a managerial role. I previously had a good rapport with Ray Laethem after buying my vehicle there, but after this experience I will no longer...