Second Glance — Local services in Grosse Pointe Farms

I will do no such thing! It was extremely rude of you! I couldn't get a word in or finish a sentence! Also, if people are posting, responses to others are common curiosity when you own a business instead of ignoring your clientele. Perhaps more staff would be able to help with that as I see it happens often. Best of luck!

Love these stores, but whomever Tom is, is extremely rude and needs to take classes on customer service. I have had the same job for 19 years, and customer service is a big part of it; had I of spoken with a customer like he did, I would be fired. I am currently waiting to find out who the manager of these locations are to speak with them, but I am sure I will be waiting awhile because although they post on social media, they do not get back with you in a timely manner, even though they...

This place stole from me and I’m just now saying something due to my husband asking me for a few things that they said they didn’t take but they actually did take them he was going to give them to a friend who just recently had a baby and I know they took them they had me wait out in my car for 15 mins or said I could walk around in store me thinking nothing of it because I don’t shop at stores like that I went to my car also my cousin was with me and helped me pack the tote she even noticed a few things are missing that they said they didn’t want a few pair of shoes is what’s missing I’m livid because you didn’t have to steal I will never ever sale to this...

Participated in a FB live and purchased 11 jewelry lots. One of the $10 items I purchased was missing from the bag when I picked it up. I realize mistakes happen however, the owner couldn't even take a minute to acknowledge my message or their mistake. While the $10 is nominal, common courtesy and a sliver of decent customer service from a business should not be. As a regular patron who has spent a lot of money at your stores over the years, you can now consider the ten bucks my...