Tashi's Hair Studio Inside Phenix Salon Suites — Local services in Diamond Bar

The website advertises her as a Trichologist, my primary reason for choosing this salon..to get some extensions to fill in some lost volume due to TE. I spoke & texted w/ Tashi at length regarding what I was seeking, "just a few tracks to fill in some lost volume and add a little length" she replied she could accommodate. What I went in for and what I left with were 2 different things. Midway thru the install she said the only way to accommodate what we originally agreed to was to add significantly more hair. I was already in the chair and there was no turning back so I agreed. While she was installing, the braids were painfully tight and I indicated this more than once, only to have her respond with "you must be very tender headed." When all was said and done I left, and paid for, a 3/4 head weave. This was a far cry from what I originally came in for, but be that as it may- I trusted her. The very next morning I realized this was far beyond what I could manage. I contacted her to see if we could make adjustments, as the hair was much too tight & heavy & way too much hair for me; nor was the style to my liking, there were three step layers to my haircut. I recv'd a bunch of CYA responses from her indicating that it was not her fault things had turned out this way-in other words I should've known what I was getting into. I wasn't trying to play the blame game, I was trying to work together to fix this, as she said after the install. I was relying on her professional assistance and to alleviate the pain throughout my entire scalp, as well as the non-stop headache I had since I left her shop. As someone who specializes in hair loss I would think she'd know better than to braid my hair so tight that my scalp would start to bleed at the edges. To my surprise, Tashi said she was unavailable to meet me for the next 8 days! This in spite of a very respectful exchange we were having. I told her that I couldn't wait that long..that the pain was too much. I said she could just take them out so as not to take any more of her time, hoping she'd possibly meet me afterhours to accommodate. Instead, she informed me that she "used a dark brown thread so that if you or someone had to cut them out" we'd know where to look, because she still wouldn't see me for another 8 days. I couldn't understand why she refused to set aside some time after I paid almost $500 for a service that was causing me such pain & disappointment. I ultimately found somebody to redo certain rows until I could get into my stylist, which cost me another $50. I contacted Tashi and let her know that I found somebody to adjust the braids and that I would not need the appt. I asked her for a partial refund to cover the service I had to seek to adjust the braids that were bleeding, because she would not make herself available for the next 8 days. She refused to accommodate me in any way shape or form, indicating that a certain level of discomfort is to be expected, because of this she will not issue a refund. 4 days later I was able to get in to my stylist who removed 10 rows double wefted hair sewn into tightly braided hair on my already sensitive scalp. This cost me another $100. It was at that time I realized not only did this unfortunate visit to Tashi's Hair Studio cost me hundreds of dollars & significant pain for days (my scalp still hurts), but she also cut my hair to match the weave, and she cut so much that I had no choice but to get an extremely short haircut once they were removed. The irony of it all is that as someone who is experiencing hair loss due to health problems, and depleted confidence as result..all I wanted was a little extra length & volume. I wound up with a short haircut after all was said and done. Now I feel worse than before. It really saddens me that I experienced this, and it saddens me even more that Tashi was not inclined to guarantee her work, regardless of whether the pain is expected on a "normal basis," as a professional courtesy I expected...

My first time here and I had the best experience! Tashi was very professional, has an amazing personality! We were talking as if we’ve been friends for years! Taught me so much about my hair and how to care for my curls with products and techniques to keep them silky smooth! My hair was a mess had no style or body, she cut my hair and brought my hair back to life! She is now the only person allowed to touch my hair! Absolutely loved it here and will be...

Tashi is a wonderful woman and business owner. She is so very knowledgeable and helpful with any hair/beauty questions you might have. I immediately felt comfortable with her and am so happy I came across her shop. Definitely will be returning for her skills, her ideas, some laughs and a visit. She is great,...