KAY Jewelers — Local services in Dickson

Our experience with Kayla while buying a ring was fantastic! From the moment we walked into the store, her warm smile and enthusiasm made us feel right at home. Kayla was super helpful, guiding us through the whole process, answering all our questions, and sharing great insights on different styles and settings. She really took the time to understand what we were looking for, which helped us find the perfect ring. After we made our purchase, she followed up to check if we were happy and even gave us tips on how to take care of it. Her friendly vibe and professionalism made the whole experience enjoyable. We can’t recommend Kayla enough for a smooth buying experience—definitely five stars! We’ll definitely be reaching out to her for any...

My boyfriend and I looked at rings together and picked an oval lab created diamond. He returned to the store alone and was given a completely different ring. It was round. To make things worse I gave him real diamonds bought at kays 7 years prior and it was worth more according to the sales rep so to trade you have to purchase 2 times the amount of the value of the real diamonds. . So she sold him a ton of other things in lab created. (You can not trade lab created) and a couple days later the same girl called him and said he wasn't charged for my necklace 700 and he could pay that or return it. He wouldn't return it because it was already being worn. So be very careful when buying there. It was very unjust and he was taken...

I have bought jewelry at Kay Jewelers multiple times and never had a complaint. However, I'm writing this review to express my appreciation to William who went above and beyond this last purchase I made. I bought an enhancer ring to go along with my wife's wedding band and I made the mistake of dropping her original ring outside the store in the parking lot. After several attempts to locate the ring, I was unable. William took the time during one of his breaks to look in the parking lot and he found the ring. Thank you William! I will forever remember my experience at Kay Jewelers...