Michaels — Local services in Doral

Buyer beware! They do not honor return policies.

If you have a return they will only give you a partial refund, which is half the cost of the product. I’m not talking, I opened the product and returned it, I’m talking, it was still wrapped in the plastic and I had the original receipt.

I talked to Ingrid, who presented herself as the manager and she lied and said, the product was actually on sale and that’s why I was getting the partial refund.

Talked to the actual manager, Michelle, and she gave me 3 contradictory answers why I don’t deserve my refund.

Clearly, Ingrid and Michelle aren’t knowledgeable enough about Michael’s return policies and are robbing people of their money. Who knows how many customers they have done this to.

Finally, I called corporate and a very many thanks to Juan for ensuring me that THEY were wrong and making sure I got my full refund.

Buyer beware, they will rob you if you ask...

the place is very well organized, but last time time i went there the employee nearest to us seemed to be racist. My friends and i, while young, are very obviously hispanic. while we were there, nobody else was followed around(all white-passing) except us. one lady with short dyed hair even called in for backup. while i browsing, there were literally 4 employees watching my every move while i just browsed the bead aisle. Why would you need to call for backup? Customers can't just browse stores now? I got what i needed, but we left feeling discriminated against for the first time, especially in miami where the population is predominantly hispanic. I'm probably not gonna go back to this micheal's because im not sure if my friends and i were racially profiled. I don't want to be followed around a store because of what appeared to be the color of my skin. again, great products,...

We got scrapbook papers in the $5 section, they were on sale. But when we paid they charged us 5 for one of them and 19 for the other one. I honestly had gotten them both because they were in such good price. I cannot afford to buy two if the actual price is 19, too much for my pocket. Specially in this time of recession in the whole country. The older specialist went to check the prices and came up to us as if we had like to her. I have no need to lie, I’m a decent person and like to pay for my things. At the end she didn’t help at all. If she had know good customer service, given that it was their mistake, she should have given it to us for the 5 dollars worth. Be like, hey these ones are 19 but you know what, since it was our fault, here’s the discount. We have lost all human empathy at this point. It’s better to never expect the good in people to avoid...