Pro-Play Games — Local services in Doral

I recently visited Pro Play Games after discovering them at a convention. I was really excited to finally check out the store. When I first arrived, I was greeted by Andres, who was incredibly energetic and helpful. He explained that much of their stock had been taken to an event over the weekend, but assured me that if I returned on Tuesday, I could ask about the cards I was looking for.

Fast forward to Tuesday. I arrived at the store around 9:30 pm eager to find the cards from the new set. Unfortunately, my experience this time was far from what I expected. When I walked in, there was a young lady at the front desk having a personal conversation with another employee about some deeply personal and inappropriate topic concerning an abusive guy. While I understand that personal conversations are inevitable, it was unsettling that they were so engrossed in this conversation that they seemed to forget about the customers waiting in line.

When I finally got a chance to ask about the cards, the girl at the front desk rather dismissively told me to "check the binders." I then approached a young man with a septum piercing and a green hat by the binders and asked for help. His response was unhelpful at best, telling me to check alphabetically without offering any real assistance. After struggling to find the cards on my own, I realized that there were no cards from the new set in the binders. When I went back to ask the same young man about it, he told me to ask the girls at the front desk instead.

At this point, I was beyond frustrated. I returned to the counter where the two girls were still engrossed in their conversation. When I explained that they had sent me on a wild goose chase, I asked if they could check their system to see if the cards I wanted were in stock. The girl replied that the computers had been turned off, so they couldn't check.

Not only did I feel like I wasted my time, but I was incredibly disappointed by the lack of customer service. It seemed like the staff was more interested in their personal conversation than helping customers. Overall, this was a really disappointing experience, and I hope the store can address these issues to improve...

Strictly for Yu-Gi-Oh! This place was my first introduction to real competitive play, emphasis on the competitive part. That is not these guy's fault, it's just a bit poor in quality for many reasons compared to other stores. What is irritating however, is their management. I stopped playing over there after a while since my schedule doesn't allow me to make time for it. And due to low attendance I remember that they changed their Friday night tournaments to Saturday. However their website still states that it is on Friday at 7:30pm. Long ago I made it known to their staff and they tried to fake it off as if I was wrong.

Months later, I have a Saturday available and make plans and drive from Homestead and arrive at 7:30pm only to arrive discover that it is actually at 5:30pm. I asked the staff and made it very clear that their website, although frequently updated still shows their event page having friday nights at 7:30 to which they kindly responded to check their facebook page, which is fair but I do not have a facebook and honestly I don't see the reason as to why I should have one and make them my priority. Also why have a website if it's not fully updated. This isn't the first time however, a couple of months before I went on a Wednesday to find the store closed cuz they left on an event and I had no knowledge of this, I did find out through their facebook page but only way after I wasted gas, time, and toll money on a pointless drive.

Despite it's flaws I still have a soft spot for this place specially now that I'm playing more competitively but they've disappointing me for the last time. The staff is really nice (except for a few) so I didn't make a fuzz of it to ruin their day, instead I leave a warning to future visitors who come here for...

This review has to do with the chilling reign elite trainer box pre order that I made on 04/29/2021 where I believed that they were to be released on the 18th of June. To my surprised I saw that they got rid of the "preorder now released date on 6/18" message on the etb page on their website leading me to believe that they must have gotten the stock early, however when i passed by the store to inquire about it they told me that they had all sold out and when i asked if they don't put some aside for the preorders they told me they did but that they still sold out and now they wont get their next shipment of stock until next month. They had the "preorder now released on 6/18" message on the etb page until the end of last week where now it shows just out of stock, if they had the stock already in store why still have it as preorder now on your website until you sold off all of your stock and then get rid of the preorder now on the web page ,at least send out a email saying that the item you preordered is now available at store because now I have to wait an extra month to get my preorder when I was lead to believe that the etbs would release on 6/18. They also mix their pre orders with their in store stock as I also preordered the chilling reign booster box and before I picked it up the website said 38 available and once picked up it said 36, meaning that my preordered was just counted as their walk in or buy online stock so if I had not picked it up before they sold out they wouldn't have kept mine to the side and I would have to wait a longer time for it. My previous time shopping here have been great but this is honestly just a really disappointing way to know I wont get my preorder...