Xfinity Store by Comcast — Local services in Dover

DO NOT GO WITH XFINITY!!! I had Xfinity for 2 years, in those two years the internet was fine. The major issue came when I canceled my account with them. I ended my service days before my next month was to be charged, when the day came they still took out the money. I tried reaching out and could never get to any agent the automated machine would keep going around and around in circles steering me away. I finally had to "*67" (made my number show up as unknown) the number, this made the machine not be able to identify my number with an account. and FINALLY got to an agent. Isnt that funny..... anyway, I spoke with them and told them my situation she told me to wait as she checks my status and NEVER CAME BACK!! I waited 31 mins before hanging up! I did it again and got another one, they said how they are sorry this happened and told me they would be disputing the charge and giving me the money back because they could see I was charged outside of my account being closed. They then told me how it was my fault for not turning off the auto pay when I was done. To me, closing an account means I WONT PAY ANYMORE! I ended the call by confirming I would be refunded the money and everything was good...... Until the next morning when I got a text saying Xfinity looked at the refund claim and denied it......... THEY BLACKLIST YOU! Dont expect any help if you...

THIS IS NOT A STORE EXPERIENCE. With no advance notice, I found a large box from Comcast sitting on my porch. I opened it to find a brand new modem that I had not requested. When I called Comcast, I learned that my service would end unless I installed the new modem. Sounds easy enough, right? Just change the plugs from the old modem to the new modem, enter the new SSID (on the side on the box along with the new password, Right? No, it took over eight hours of talking to Comcast reps to get the modem working. One, the modem has to be activated. Then I coldn't get my printers to work wirelessly. I had to create an SSID name and [password different from the ones on the modem. Then the phones wouldn't work. Turns out an agent had misentered the password I gave her That agent set up a tech visit. Later I called back to learn that a telephone switch onside the modem needed to be turned out and the tech's visit was completely unnecessary. While this experience eas frustrating, to say the least. I was saddened to learned that Comcast is moving its operations to the Philippines, thereby depriving many American citizens of hundreds of jobs. No doubt this is because the TRUMP government has incentivized companies that conduct business outside the US, despite his campaign promise to bring US...

Went there on Friday afternoon to get an early upgrade on my phone. For some reason there was an error when processing my request. They told me it was a system error and for me to come back the following day and they would hold my preferred phone. I came in the next day and half the staff were just talking and sitting around. Finally a lady comes up and ask me to follow her to one of the stations. Once I’m seated she sees one of her friends and proceeds to go over to him and chat for another 10 minutes while I’m sitting there waiting. I’m beyond frustrated right now. When she finally gets to me I explain to her about the phone and the upgrade. She goes in the back to grab the phone they were going to hold for me and she can’t find it. While she’s telling me this another employee walks by and says “oh the one that was on hold? We sold that one this morning”. I’m so mad at this point I walk out. This place is beyond ridiculous and I will never go back. I’m switching back to Verizon because at least they treated me...