Lane Bryant — Local services in Dover

Friday 1/14/2022 went to the Lane Bryant store in Rehoboth Beach De and was met by the rudest sales person I’ve ever encountered. I had been in the store for about 5 minutes when a middle aged caucasian woman about 5’5 and on the plumb size, was not able to get her name. There is a mask mandate in place and for medical reasons I am not able to wear one, but I did have on a face shield. She would not allow me explain why I did not have a ask. She rudely stated I could leave or go sit somewhere (outside) and they would bring me things to look at. I turned my back to her to calm myself down and to determine if I want to purchase the items I was looking at. She said to me rudely that she meant now not at my leisure. I put the items back and told her I would take my business elsewhere. This woman needs some very serious intense customer service training. I will never go back and that’s a shame because I was going to spend some serious bank. We had been in 20+ businesses that day and not one person had a issue with my...

I went to purchase bralettes. The fitting room is closed. This was expected due to Covid. But then I was told that I couldn't return the bras due to it being final sale. Come on...you have to give somewhere. Covid sucks for everyone and I truly understand safety measures. But you as a company can't go on as usual, adjustments need to be made to service your customers willing to come out of their home to make a purchase. During this time NOTHING should be a FINAL SALE. I will not purchase bras without trying them on or the guarantee that if it doesn't fix I can return them. They are too expensive to take that chance. I'm sure that most women still agree with me. The company needs to consider how your...

I went to return a few items and the young lady associate who assisted me was a pure pleasure to work with. I was at the Dover Towne Centre and it was shortly after the store opened. She helped me with my return and with new items I purchased. She was also helping a customer with a problem who was somewhat heated but the associate remained cool, professional, respectful and polite to the irritated customer offering other options for help. Felt bad for the lady the associate...