Michaels — Local services in Downey

I live in North Carolina and have never shopped in this store. But my experience with Michaels and their customer service department has been so non existent, I feel it's my obligation to warn other consumers how Michael's treat their customers.

I had been given a $100 Visa gift card for Christmas and when I tried to use the card for the first time, the balance was only $20. I researched the charge via the processing bank and they provided where the charge took place, the amount, etc. They explained that since the card was presented in the Michael's store, contact them to initiate an investigation into the fraudulent charge. I called the store manager and was told there was nothing that could be done at the local level, however, the customer service department should be able to assist with my problem.

I called customer service and explained what was happening and they would transfer me to their fraud department. Apparently, no one was available today, but they would have someone call as soon as possible. I never received a phone call, but I did receive an email from customer service several days later explaining there was nothing they could do because it was the issuing bank not the merchant to initiate the investigation. I explained that the bank told me that the investigation had to be initiated by the merchant. Again they said there was nothing they could do but if I wanted to get the issuing bank and the fraud area on a conference call, maybe something could be worked out.

This response and customer service was totally unacceptable and a total lack of professionalism. So all I an do is warn others that if you have a card problem at Michael's, expect no help, empathy, or customer service. There are Michael's store near me and I can assure you I will avoid them as long as there are alternative...

Worst place! The manager 'Marisol' at Michael's of Downey is an incompetent, naive, imbecile. I had 2 items that needed D-hooks so they could be hung. I spent 20 minutes placing my order and was told no problem, you'll have it by end of the day. I later get a call from the framing manger Jose who tells me he cannot fulfill the order because his boss Marisol told him my picure frame of 'me,' and award plaque to 'me,' are considered Art by her definition? Jose apologized over and over again for Marisol's poor judgment and told me he disagreed 100%, and it's a 10 minute easy job. He is actually the FRAME MANAGER, and Michael's has an entire department FOR FRAMES, isn't this is what Michael's does? I felt bad for Jose because he knew Marisol was ridiculously wrong, but as he said, "didn't want to lose his job." Marisol refused to speak with me or justify her position on what "art" is and her rationale? I tried to explain to Jose if I needed to sign something for liability I would...but this is just a picture of me at a race track and an award I won? He again spoke to Marisol and she told him "No, " and she would not speak to me or explain how there is any policy justifying her poor decision. So after another wasted 20 minutes and more apologies from Jose, I was told sorry we can't help you and left. So I dove to Michael's in Lakewood and the frame manager there did this for me in 10 minutes and said there is NO issue? Shame on Marisol and shame on head store manager Maria for a poor experience. I requested a call but have not received one. I will have my wife do her shopping and crafting with Hobby Lobby (or the LakewoodMichael's). I attached pictures. Is this Art.. or just a picture frame and plaque that...

I and my husband are frequent shoppers at this location, but today Saturday, July 6th at around 7:20pm. We were humiliated by an associate, he was an older gentleman with a receding hairline. We strolled in with an empty gray DAISO tote and this man was the first to greet us at the door. As we were shopping, we were placing our items in said tote. We thought nothing of it at the time, until this man "customer serviced" us. I've worked in retail before and understand the ques for when an individual looks like a potential shoplifter and I am familiar with the procedure needed to handle such situation. What I have never encountered before, was when this man followed us to the register. As soon as he approached us, we knew that it was our que to leave before we were falsely accused. We payed for every item and made sure to print a copy of our receipt, just in case. As we made our way out, the alarm rang, so we turned around and approached a different associate. A young lady. The older gentleman then followed us once more and hovered over us while we allowed the lady to count our items. We encouraged her to look at our receipt and she confirmed that everything was fine. Must I add that we felt discriminated because we don't have a more 'conservative' look. I as a very unsatisfied customer expect corporate to take this matter seriously and train employees to NOT harass...