Saks OFF 5TH — Local services in Dr. Phillips

Terrible experience today. I looked at shoes while my husband looked at men’s clothes. Entire store was full of half stocked racks. Shoes were mostly Steve Madden, but I did find 2 pairs of Tory Burch I wanted to try worth about $500 in total., which I had actually planned to buy if not for the terrible service. Unfortunately, they only put on the floor one shoe of each pair, and there was not a single attendant one the second floor to help me get the other shoe to try on. Before I went back downstairs, I figured I’d use the restroom upstairs. Both restrooms had a sign that said, “Restrooms not available to the public.” As I asked my husband if he could see anyone to ask for a key or whatever, a woman came out of one of the restrooms in plain clothes, with no name tag or lanyard. I asked her if she had to get a key and approached to try and catch the door. She immediately closed the door and repeated to me what the sign said while pointing at it and walked away. Then while explaining what had just happened to my husband, who was holding my shoes while I tried to use the restroom, the woman reappeared and told me that I could walk to the end of the plaza to use the public restrooms outside (it was raining, mind you). So my review is poor. Why would I spend $500 on 2 pairs of shoes where I get negative customer service, have to work to find what I want to buy, and can’t use the restroom? The answer is that I wouldn’t. And didn’t. I, a local, will not...

My husband purchased shoes for my on Mother’s Day but it came in boxes with no tags attached just what ever on the box I went to Saks off fifth yesterday to Vineland outlet in Orlando and there I saw Paula the cashier she started with I can’t return this items it does not have tags attached I said but this is how it came so she called the manager and thanks to her she was really nice and approved the return so I gave her the return number she said that it’s not showing how it was paid and told me to come back with a full receipt and I believe her the next day I saw another cashier and she did the return with the order number only so it looks that PAULA got mad and made me drive twice with each trip 40 minutes I did tell the manager today and she apologized for that but for PAULA...

Went in store to return something that was purchased online, I was told I could not return nor exchange at all, only return to the card (which I did not want to do because it was a gift). I could not do a store credit, I was given no option except to "regift the item". I worked in retail for many years and I was aware that the associates were not willing to help at all, theres ways around things and I was willing to spend more money in the store. Anyways I walked around the store just to shop and there was absolutely no stock, the store is half filled with many empty shelves and no one working...