Alice Lane Interior Design — Local services in Draper

Interior Design Customers BEWARE.

My family spent a long time vetting our various design firms before selecting ALID. My architect and myself spent a LOT of time communicating with them the style of design we wanted before signing a contract with them. They were insistent time and again that our design style was fully within their capabilities.

So we sign a VERY expensive contract, give them a retainer and spend two full months working with their "design team". We feel like we are actually making good progress. The creative sessions aren't filled with conflict. We are all working together to flush out the best ideas and moving steadily forward.

And then completely randomly they breach our contract, terminate effective immediately claiming that our selected style is not in their wheelhouse and they do not feel they would be the best fit.

Our style has not changed since well before this project began. In fact that was something we really stressed to them because we wanted to be overly clear on what artistic direction we were heading.

Their breach of contract has now wreaked havoc on the entire timeline and to make matters worse they billed us for the majority of our retainer!

Seems to me like they wanted a couple months profit from us and then had no moral compass when it came to the detrimental impact it would have on our family, both by screwing our timeline and taking our money without the intention to complete the job!

Please learn from my very expensive mistake, and stay away from this firm. They have no business calling themselves interior designers if all they want to do is copy and past the junk products that sit on their showroom floor...

We hired them for an interior design consult with a set budget. We left feeling they view their clients as marks. They invited us in to present their ideas. They had a bunch of extra employees in the meeting who did nothing but offer water bottles. One of the consultants did a drawing while they were showing us their pre-printed ideas for several of our spaces. (The drawing was a hand sketch of the same concepts shown in the printed materials—I assumed she needed to doodle to think) The ideas were mostly not, in our view, good or coherent design. Perhaps our request was outside their wheelhouse. Then they presented us a bill that was way more than the budget we had agreed to, with line items for the time for each of the water bottle fetching employees to attend the meeting and the sketch (a couple hundred dollars for the hasty sketch alone), which we had not agreed to and which were entirely unnecessary. It felt like they were trying to make up costs in order to gouge us because they perceived us to be wealthy. They pitched us several furniture items for way more than their retail price. It seems they did not expect us to use google to check. We scuttled most of their ideas and did...

I was initially very inspired by their podcast and truly admired the way they spoke about design, creativity, and originality. It felt refreshing and made me believe I had found real design icons to follow. However, when I started digging deeper, I realized that much of the furniture being presented as exclusive designer work is in fact very similar — almost direct reproductions — of well-known pieces from major brands.

This is not only misleading but also disappointing, as it creates the impression of originality where there seems to be very little. For someone like me, who values authenticity and innovation in design, this discovery was disheartening. I wanted to support what I thought was a unique vision, but instead I’m left feeling that the brand relies more on presentation and marketing than on genuine creativity.

I still respect the effort they put into inspiring people and creating engaging content, but it’s hard to overlook the lack of transparency in how their products are represented. Does Ross Cassidy knows his design is being "Exclusive Design" by...