RC Willey — Local services in Draper

Adding again because I asked for a change in their safety policies. And all I hear about is money. I don’t care about the money. I want everyone to have a safe house and safe kids and a noticed I am getting neither when this company is involved.

Saying again - I am concerned about safety.

Edited to add again - please seriously shop anywhere else besides RC Willey. I tried discussing this with someone at the store named Tom. He’s supposed to be a supervisor of some kind but I was treated pretty awful by him too. No answers for why a fridge in my living room is ok by anyone’s standards.

I’ve never been lied to so much by one company. I tried to get to some kind of resolution, as the delivery and the customer service with how this has been handled is awful. They gave us $100 to shut us up but….. that won’t work. They need to know that we won’t be lied to or paid to be quiet. The customer service here is awful - there were maybe two ladies on the customer service team that actually tried to help.

Please. If you have had a negative experience with this company let others know. I have heard a lot of horror stories since we got our appliances and now I wish I knew this ahead of time.

I have contacted the BBB and we have opened a case.

Edited to add - the response from customer service in my email is enough to show that the people involved are lying to me. They dismissed the entire situation as the delivery people doing what they thought was best. Guess what? What they thought was wrong. And instead of admitting it, it was brushed off like nothing. And never explained why they put things in my living room instead of in the garage. I am going to pursue this further as it wasn’t nothing and they caused a lot of unnecessary stress. Their story changed every time I tried to talk to them.

My husband pulled the fridge out himself, tore out a cabinet and then installed the new fridge. They came to install it on a day we didn’t have on our calendar and acted like it was nothing. “Haha you did it already!” Yes. Because I couldn’t have a fridge sitting where it was for three days. No one contacted us ahead of time to see if we would be available, they just called and said they were on their way. They were lucky someone was home.

Original review: I had great service on the floor and have had other deliveries from these guys, but tonight when I came home I didn’t expect to have my new fridge in my living room, surrounded my muddy foot prints. When we realized the fridge didn’t fit in the space we asked the delivery people to leave the new one in the garage and take the old one.

The old fridge is still here, the new one is in the middle of my house… my husband is on lifting limits because he is probably headed to back surgery…..

This isn’t good service guys. I’m beyond upset and frustrated with this delivery. Who would want a giant fridge in the middle of their living room when they have small children and animals to look out for? My mom just died, my dad just got put in memory care last week… and this is my delivery

I hope they find a way to make it right… it isn’t reasonable for anyone to have this in their living room especially when the instructions are what made the most sense….. I don’t understand. Hopefully someone has...

I purchased a new fridge in January and when it was delivered it had a dent so I called to exchange for a new one. The next one as delivered and the latch on the ‘drink door’ was broken so the delivery person swapped out the door from the first one and put it on the new one. There were also scratches on the exterior and on some of the inside drawers along with something sticky on the inside. It definitely did not seem new, but possibly a return. I called again to do an exchange. While waiting for that exhange and within 2 days of having this second fridge, the freezer handle fell off. The delivery for tbe 3rd one was scheduled for 11-1. I had a very tight schedule that day and had already had to juggle things around to make that time work. I was at my kids elementary school picking them up for an appointment when I received a text at 1030, saying they would be there in 5 mins. I wasn’t planning on anyone until 11 and had no way to be there any earlier. I then received a text saying they were there and no one was answering. I explained that i had plans for someone to be there during the delivery window time I was given, but couldn’t be there any earlier. Then I received a phone call but I was in the middle of getting my kids out of school so I couldn’t answer, but did call the number back within 5 mins. There was no answer and no more communication from anyone. I checked my cameras and the delivery guys had left by then. So I told my daughter she didn’t need to be there at 11 since they had come early and left. I take my boys to their appt and next thing I know I get a text at 1115 saying they will be there in 5 mins. No one had communicated anything about coming back so I no longer had plans to have anyone there. I called RC Willey and their only solution was to just schedule another delivery. At this point I have already wasted 3 days having to keep my day open since the delivery window time isn’t given until around 10pm the night before. I will also have to empty out my entire fridge/freezer for the 4th time. I called and asked to speak to a delivery manager to see if they could be more accommodating and give me a time a little further in advance since this will be the 4th time I’ve had to do this. I was told a chat would be put in to have a manager call me back. It’s been 2 days and I’ve heard nothing. I also called the actual store in tbr meantime to see what could be done. My salesperson has retired so I couldn’t go that route. Today I called and asked to speak to an appliance manager and just had to leave a message. As of now I have not received a call back. I also found out from Customer service that someone had scheduled another delivery for a replacement but hadn’t even told me about it. So had I not called I wouldn’t have even known about it. 3 wasted days on and still no solution and no way to contact anyone who can do anything about it. I have purchased almost all of my appliance and furniture from RC Willey for the past 20 years and can say their customer service has significantly gone downhill. Not sure I will be shopping here...

I've purchased multiple appliances, furniture, and a mattress from RC Willey over the years whether they were for me or for gifts to family members. This sucks because up to this point, I've had positive experiences with RC Willey.

For the most part, dealing with the sales department has been good. If you've done the market research for a particular product you're looking to purchase, they'll match price/warranties of competitors. For those that don't, you will not be getting the best prices.

In February 2025, my wife and I purchased a new washer and dryer with pedestal washer and storage for a new home we purchased in January 2025.

The appliances were fine, as far as we know right now. We haven't had the chance to use the washer yet because the install technicians didn't properly tighten the hose and, because we weren't at the new property for 5 days before we discovered the leak, this resulted in around $15,000 worth of water damage.

This delayed our move by multiple weeks before we decided to move in due to the pain of traveling up to the new property or asking family members to let the repair company in.

After over a month and a half since discovering the leak, we've had insulation, drywall, and carpet padding replaced. However, the new carpet padding doesn't match the depth of the existing padding, which is a constant reminder of the damage that was done. I've brought this up multiple times, but my concerns have been dismissed.

We're still waiting on the vinyl flooring for the laundry, which was delayed by almost two weeks than I was initially told.

Also, because the carpet has frayed due to the water damage, there are patches that are missing carpet fibers. So, we're going to have to replace carpet in the damaged area as well as the adjacent areas. However, RC Willey will only cover the damaged areas. If we wanted the main and second floors to be consistent in carpet, it's going to cost us more than $4500.

It's also frustrating that the claims department will no longer answer our phone calls after the initial call because they want a paper trail to all interactions.

This has been a nightmare overall. The only saving grace is that most of the repairs are being covered by RC Willey. However, the additional costs due to the repairs are frustrating.

If you're getting new appliances from RC Willey or anyone, make sure you buy some water sensors and place them in potentially leaking areas to prevent this disaster, if you're not going...