IKEA — Local services in Draper

UPDATED REVIEW: Dropping from 2 to 1 star after customer care experience:

We went to the store, and due to your ridiculous system where kitchen items have to be pulled from the back, we waited 45 minutes for two items! IKEA makes you pay first, and then holds you hostage, making you wait endlessly. You can't just walk away, as you have paid. People who are waiting for 200 items to be pulled are in the same line as a person waiting for 1 item. This is absolutely ridiculous. On a busy Saturday afternoon, they have just 4 people pulling these items. They let people jump the line and ignore you endlessly even after your item has been pulled already. You stand there a foot away from your item for which you already have been waiting half an hour, and then it takes another 10-15 minutes before you can actually take it and go. Horrible system. So as the store was a "never again" experience, we ordered online with scheduled delivery. Big mistake. IKEA delivered an order of two kitchen cabinets with a door missing. I was lied to by the delivery people that the missing piece would be sent out the same day - they claimed the manager had guaranteed this. When I went to my account and saw no acknowledgement of a missing piece, I contacted customer "care". Nobody was aware the door was missing. Then, I was told I will have to wait 10 days for the missing door! Next, after getting disconnected from customer care chat, I was sent an invoice by email stating that I need to pay $17 before the missing door will be sent!! Unacceptable! I do not forget to order the door - IKEA OWES me a door! It is their mistake! So I had to go back to customer care chat, explain everything all over again. When I told them that having to wait 10 days was not acceptable and that I was guaranteed my missing door would be brought out the same day, I was told nobody knew of the missing door, and to just go to the store myself to get what I needed. And then I was just disconnected. When I finally called customer care on the phone,first of all, the option menu did not work properly (the menu did not respond when you pushed the number of the option you needed and I was endlessly sent on a repeat of the same menu I could not actually select from). I was sent through an endless loop of choices, of which half the options could not be selected. When I finally talked to a person in customer care by randomly pushing another option than the one I really needed, I explained the entire saga all over - only to receive a snarky chuckle and "what are you gonna do? It sucks to be you" type of reaction. When I told her that nobody has shown any concern for my experience, that there is not the least attempt to make this truly right, I only got attitude and "your problem". You could hear the woman smile and shrug at the problem. When you ask these customer care agents to talk to a manager, it is clear IKEA does not want you to complain about how you are treated. You are just banging your head against the wall. Who knows if I will ever see this door? This has been a horrible experience. And I have a kitchen cabinet that will not have a door for Thanksgiving. Horrible experience made worse by horrible customer "care". IKEA simply does not care. Don't have your representatives laugh at your customer's inability to be treated right. Shameful. It is weird to experience abuse of power from a customer care agent on a chat or phone, but that is exactly what you get. Never again experience. 100x worse than any Lowe's or Home...

If I could, I'd give this IKEA a negative five stars on the filth alone. Just walking from the parking lot the entrance I had the uncontrollable urge to run to the closest medical facility and get 10 tetanus shots, 3 rabies shots, the polio vaccine and take a bubble bath in hydrogen peroxide just to make sure I wouldn't get sick...

But wait, there's more! I went there with my family and after meandering through the ridiculous maze of the Swedish furniture 'designer's' non-furniture filled store me and my kids finally reached our much sought after destination.... The hotdog counter which is up front on the first level, just like all Ikeas. I did discover that Ikea can no longer afford to keep any cashiers at the cashierless wasteland that is self checkout (On a busy Weekend).

So far so good, luckily only had a few small items so no need to wait for my order to never get picked, like the poor souls in the other raving-mad reviews... Made it through without a scratch...and then.....the kiosk for pre-self check out to order a damnplantbasedhotdog thing...took a while to figure out how to add more than one of the same item. Ordered 5 plant based hot dogs....paid...easy....got them (or so I thought) and gave them to my kids....Now it starts to get interesting...

I accidentally dropped one on the neverbeforecleaned floor near the awashclothhhasnevertouched table my kids were sitting at so I went to purchase a replacement. That's when I noticed it..... The person behind the counter screwed up big time....the 5 plant based hot dogs...were not...

Now my strictly vegetarian kids are trying real hard not to freak out because this boy served them real meat...AND I KNOW HE DID IT ON PURPOSE because after I noticed, I went and asked if he could tell me the difference between the (5) REAL hot dogs and the Plant Based one I had just purchased and he confirmed by pointing out his own screw up.

I asked for a manger and waited...and waited....and got not one but two....one male manager who was acting as if it were all a hilarious joke and a blonde lady (higher up the management chain due to vest color) and she took it very seriously and was quick to get me a refund...though... she did stand exactly at the exit watching me the whole time as if I were going to grab a lukewarm cinnamon roll and run off into the abyss of Utah.

They offer vegan/vegetarian options for a reason but act like it is no big deal who cares whatever and gain much amusement when one of their inept employees intentionally serve a whole vegetarian family...

Oh, where does one such as I even begin with my enchanting experience at Ikea's cafeteria? Prepare to be swept away on a gust of whimsy and culinary delight as I regale you with tales of my recent visit. Nestled within the heart of the retail oasis that is Ikea, the cafeteria boasts a view like no other, a picturesque tableau of the majestic parking lot, glistening like a sea of potential adventures.

As I ascended to this culinary haven, I was greeted by the alluring aroma of culinary magic in the making. The moment those legendary meatballs touched my palate, I was transported back to my childhood dreams, where whispers of their savory texture and otherworldly flavor echoed like folklore. Until that moment, they were but a legend. My taste buds rejoiced in a symphony of flavors that surely must be the gastronomic equivalent of a celestial choir.

Oh, let us not forget the unsung heroes behind this ethereal experience - the diligent employees who toil tirelessly to recreate an authentic slice of Sweden within the cafeteria's walls. Their dedication radiates like the northern lights, infusing every corner with an ambiance so palpably Swedish that one might expect to hear a chorus of ABBA spontaneously erupt at any moment.

But, alas, every story has its minor notes of melancholy. The apple cake, which I had imagined would be a crescendo of sweetness, proved to be a gentle diminuendo in this otherwise harmonious experience. It lacked the grandeur I had anticipated, like a starlet whose performance fell just short of a standing ovation.

In conclusion, my sojourn to Ikea's cafeteria was an odyssey of taste, fulfilled nostalgia, and Scandinavian charm. The panoramic view of the parking lot, the transcendental meatballs, the tireless employees, and the humble apple cake all combined to form a magnum opus of delights that shall forever reverberate within the chambers of my mind. Four stars, for truly, this was an adventure worth embarking upon!

Postscript- If you've the courage to navigate the labyrinthian halls furnished with beautifully designed and economically crafted show-pieces, consider bringing with you a map, a compass, and the knowledge you've learned in an advanced orienteering course to prepare for shopping at Ikea. Best of luck my fellow...