Cricket Wireless Authorized Retailer — Local services in Du Quoin

This store specifically was fine, but the cricket customer service is a joke. When my hotspot I purchased at this store quit working after two weeks, I was then forced to deal with customer service by calling 1-800-cricket and drive to Carbondale (35 minutes away from my home) to mail it back into them and wait for them to mail me a new hotspot, which took several days. I was also told I was set up for autopay, which I apparently wasn’t. My service was turned off the following month. When I realized the hotspot didn’t work again I thought it was the device not knowing the service had been suspended. I returned to this store to be told that I had to pay a $5 fee to have it turned back on because the autopay wasn’t set...

Originally gave a 5 star review, but changing that. The actual cell service is working as good if not better than AT&T. I brought my own device not knowing that it wasn't eligible to be a hot spot had I been informed of this, I would have chosen to get a new free phone. Now to get the hotspot, I have to purchase a Cricket phone. Tried to use their customer service and could barely understand the young lady in India or wherever she was. Like the cost and cell service, but customer...

Got a Samsung A6, has not worked from day 1. Took in to see if something wrong with the phone itself, ip address and few other things wrong. Messed with it for quite awhile, so was working at that point. Left and by that night was messed up even more. People could not hear me if I called and Visa very. Missed calls that didn't even showed a call came in or if I made 1. Seriously p.o. Considering was from my lawyer, my mom's dr and some more important calls. Then texting was...